Implementation Coordinator

Scientific Games Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.

Scientific Games Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.

The Implementation Coordinator will execute project implementation parameters including equipment and inventory tracking, training, retail and lottery developmental needs, as requested by the Product Implementation Manager.

• Work alongside the Field Service Team to lead the implementation of lottery retail technology.
• Manage contractors to ensure major deliverables are being met and provide communications externally and internally to ensure quality standards and expectations are achieved.
• Review and compile pre-implementation documentation to ensure accuracy during installs.
• Coordinate implementation requirements with appropriate departments.
• Create and update system training guides/scripts and implementation tools for the Retail Solutions portfolio.
• Ability to conduct, in person or virtual, full-scope innovation/systems demonstrations as needed.
• Conduct Train-the-Trainer and product information presentations with internal and external customers.
• Monitor and evaluate training program’s effectiveness and provide recommendations for modifications.
• Maintain consistent working knowledge of all SG systems functionalities and enhancements while also being responsible for presenting any potential system opportunities with recommended solutions.
• Serve as high-tier support to field questions and investigate concerns raised by lottery and retail partners.
• Work with internal teams to ensure the product technology functions as designed.
• Other functions and responsibilities as assigned.

• Must be able to work Eastern time zone hours
• Technologically adept in computers, systems, applications and specialty hardware
• Ability to communicate with all levels of management and customer accounts
• Ability to quickly grasp new technology and concepts
• Ability to understand and define complex workflows
• Ability to coordinate and complete numerous tasks simultaneously while maintaining a sense of priority
• Minimal travel required
• Retail convenience industry, marketing, and lottery experience preferred but not required
• Excellent written, verbal, and presentation skills
• Excellent communication and leadership skills
• Proficient with MS Office products (Excel, Word, PowerPoint, SharePoint, One Drive)

High School Diploma or GED

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.

Scientific Games, LLC and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and…