Credit and Billing Manager

Credit & Billing Manager
About Soft Wave TRT

Soft Wave TRT is a fast-growing medical device company revolutionizing regenerative medicine with FDA-cleared shockwave therapy devices used by top healthcare providers nationwide. As we continue to scale, we are investing in systems, processes, and people to support long‑term growth and operational excellence.

Soft Wave TRT is seeking a Credit & Billing Manager to build, lead, and optimize the company’s billing, credit, and collections functions. This role will play a critical part in implementing Net Suite, building scalable processes and controls, and managing a small team. The ideal candidate is both hands‑on and strategic
, comfortable operating in a fast‑paced, high‑growth environment, and passionate about building best‑in‑class billing operations.

• Oversee end‑to‑end billing, credit, and collections operations
  , ensuring accuracy, timeliness, and compliance
• Manage customer invoicing, payment application, dispute resolution, and account reconciliations
• Establish and maintain credit policies
  , credit limits, and risk assessments aligned with company objectives
• Monitor and manage accounts receivable aging
  , proactively driving collections and reducing DSO
• Partner with Sales, Customer Success, and Finance to resolve billing issues and improve customer experience

• Serve as a key contributor to the Net Suite implementation
  , particularly for billing, AR, and credit workflows
• Design, document, and implement standardized processes, procedures, and controls to support scalability
• Ensure billing and AR processes align with revenue recognition, deferred revenue, and GAAP requirements
• Identify opportunities to automate and improve efficiency through system enhancements and reporting

• Lead, train, and mentor a small billing and credit team
  , fostering accountability and continuous improvement
• Establish performance metrics and ensure consistent execution across the team
• Collaborate closely with Accounting, Finance, Sales Operations, and Customer Support to support company growth
• Support month‑end close activities, audits, and reporting related to AR, billing, and cash collections

• Prepare and analyze AR, collections, and cash application reports for leadership
• Provide insights into trends, risks, and opportunities related to customer payments and credit exposure
• Assist with forecastingcollections and supporting broader cash flow planning

• Bachelor’s degree in Accounting, Finance, Business, or a related field
• 5+ years of progressive experience in billing, accounts receivable, credit, or order‑to‑cash operations
• Prior experience implementing or working within Net Suite strongly preferred
• Experience building or improving billing and credit processes in a growing organization
• Previous people management or team lead experience
• Strong understanding of AR, billing, collections, and internal controls
• Ability to partner cross‑functionally and communicate clearly with both financial and non‑financial stakeholders
• Highly organized, detail‑oriented, and comfortable in a fast‑paced, evolving environment

• Experience in medical device, healthcare, SaaS, or equipment‑based businesses
• Experience in a high‑growth, PE‑backed, or scaling organization

• Competitive compensation
• Health, dental, and vision insurance
• Paid holidays & PTO
• Opportunity to build and own critical financial processes in a rapidly growing company
• Collaborative, mission‑driven culture with strong leadership support