Retail Loan Originator Assistant

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Job Type: Regular

Language Fluency: English (Required)

Work Shift: 1st shift (United States of America)

Responsible for assisting high volume Mortgage Loan Originator(s) by providing lending sales and support functions within Truist policies and procedures.

• Take an active role engaging in activities that increase production and profitability targets while identifying opportunities to increase revenue through other Truist products and services.
• Maintain a complete and thorough knowledge of Truist Mortgage policies and procedures as well as loan guidelines utilized by the Bank.
• Adhere to and comply fully with any and all Truist policies and procedures related to internal and external rules and regulations, and secondary market requirements particularly those established by State and Federal law.
• Responsible for the receipt and timely delivery of information and documentation to and from borrowers that support the mortgage loan process.
• Manage phone calls from clients and referral sources and answer questions, or direct caller to an appropriate associate based on need. Assist with research and solution of client complaints.
• Conduct loan pipeline reviews to ensure client speed‑to‑decision/close deadlines are met and all compliance related items are addressed.
• Handle marketing efforts by assisting MLOs with referral management in the Customer Relationship Management (CRM), special functions planning and possible attendance, preparing/obtaining fliers, and other marketing collateral materials.
• Assist MLO(s) with other requested work‑related tasks.

• Typically 1+ year in banking and/or lending environment with basic knowledge of residential property types.
• Able to perform at a high level in a fast‑pace environment.
• Solid organizational, verbal and written communication skills.
• Good interpersonal and customer service skills.
  
  Demonstrated proficiency in basic computer applications, such as Microsoft Office software products.
• Must be SAFE Mortgage Licensing Act compliant within 30 days of employment in this role, including new or transfer of registration and an acceptable NMLS background check.

• Mortgage lending experience.
• Bachelor's degree in Business, Marketing, Accounting, or related studies or equivalent financial sales experience.

• Sitting – Constantly (More than 50% of the time)
• Standing – Occasionally (Less than 25% of the time)
• Walking – Occasionally (Less than 25% of the time)
• Bending – (frequency not specified)
• Lifting – Up to 25 lbs.
• Visual / Audio / Speaking – Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.
• Manual Dexterity / Keyboarding – Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.
• Availability – Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.
• Travel – Up to 25%.

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax‑preferred savings accounts, and a 401(k) plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full‑time or part‑time…