Credit & Collections Manager

Job Details

JOB TITLE: Credit & Collections Manager

LOCATION: Alpharetta, GA (Hybrid)

PAY RANGE: $31 - $41/hr.

DURATION: 4 months

• 7+ years in Credit & Collections/OTC with strong knowledge of credit risk management, collections strategy, and cash flow optimization.
• 3+ years leading teams or managing service providers, with the ability to drive performance, enforce SLAs/KPIs, and manage escalations.
• Strong understanding of SOX compliance, audit requirements, and experience with ERP systems (SAP S/4
  
  HANA preferred) and advanced reporting skills.

The Credit & Collections Manager is responsible for overseeing customer credit risk, collections strategy, and cash flow performance while ensuring strong internal controls and compliance. This role leads teams and service providers to drive timely collections, minimize bad debt exposure, and maintain disciplined credit governance in alignment with company policies and SOX requirements.

• Credit Risk Management
  • Establish and enforce customer credit policies, credit limits, and payment terms
  • Perform and oversee credit risk assessments for new and existing customers
  • Review and approve credit exceptions, extensions, and order block releases in accordance with authority levels
  • Partner with Sales and Commercial teams to balance risk vs. growth
• Collections Management
  • Lead collections strategy across aging buckets (current, 30/60/90+)
  • Monitor and improve past-due performance, CEI, DSO, and recovery rates
  • Ensure consistent follow-up on delinquent accounts and broken PTPs
  • Escalate high-risk accounts and drive resolution plans
• Service Provider / Shared Services Oversight
  • Manage onshore/offshore teams and/or BPO service providers
  • Define and monitor SLAs, KPIs, and quality metrics
  • Drive performance management, training, and remediation plans
  • Ensure clear ownership between open AR, dispute management, and post-audit recoveries
• Governance, Controls & SOX Compliance
  • Ensure adherence to SOX controls related to credit approval, order blocking, collections, and write-offs
  • Support internal and external audits, including evidence readiness and walkthroughs
  • Identify control gaps, partner with stakeholders on remediation, and prevent recurrence
  • Maintain documentation, SOPs, and control narratives
• Cross-Functional Collaboration
  • Partner with Sales, Customer Service, Finance, Legal, and Supply Chain
  • Lead customer escalations and executive-level discussions when needed
  • Support dispute resolution and root-cause analysis for chronic issues
• Reporting & Continuous Improvement
  • Deliver regular reporting on:
    • Past-due %
    • CEI / DSO
    • Blocked orders & overrides
    • Bad debt exposure
  • Identify process improvements using Lean / Six Sigma methodologies
  • Support system enhancements (e.g., SAP S/4
    
    HANA, FSCM, automation tools)

• Bachelor’s degree in Finance, Accounting, Business, or related field
• 7+ years of experience in Credit & Collections / OTC
• 3+ years in a people leadership or service provider management role
• Strong understanding of SOX controls and audit requirements
• Experience with ERP systems (SAP S/4
  
  HANA preferred)
• Advanced Excel and reporting skills

• Experience in shared services or outsourced models
• Six Sigma Green Belt (or higher)
• Experience supporting large retailers or complex customers
• Familiarity with FSCM, credit insurance, or post-audit recovery models

• Strong judgment and risk-based decision making
• Ability to influence Sales and senior stakeholders
• Data-driven mindset with operational discipline
• Comfortable leading through change and attrition
• Clear communicator with executive presence

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate or annual salary only, unless otherwise stated. In addition to base compensation, full-time roles are eligible for Medical, Dental, Vision, Commuter and 401K benefits with company matching.