Senior Corporate Collector

Overview

has been leading the way in a booming healthcare industry since 1995. Locum Tenens is a Latin phrase meaning, "to substitute for." When hospitals are understaffed, they rely on us to find them the right temporary physicians to fill in when needed. Every associate at  plays a role in getting patients seen, no matter what they studied in school or what their role is here.

Located in Alpharetta, GA, we boast a state‑of‑the‑art campus featuring world‑class amenities. There's nothing ordinary about a typical day here, take a look for yourself:

We are a Jackson Healthcare company and we are now the second largest healthcare staffing company in the U.S., serving more than 7 million patients in over 1,400 healthcare facilities.

The Sr. Corporate Collector is responsible for performing collections activities associated with all accounts including those involved in bankruptcy or legal proceedings. The role oversees all collections functions including the control of credit accounts that are late, potentially delinquent, delinquent, or charged off and assists in the resolution of difficult and complex account situations. The Sr. Corporate Collector performs periodic evaluation of collections policies and procedures and modifies as needed.

This position assists with training new and lower‑level associates and is a go‑to person for collections‑related issues.

• Proactively contacts clients with delinquent accounts via telephone and other methods to collect payment
• Calms irate clients and answers questions and complaints relevant to department functions
• Researches and reconciles accounts as needed
• Receives deliquency reports and verifies the status of accounts
• Communicates with accounts to secure a satisfactory resolution to payment problems
• Recommends possible charge‑offs
• Submits payment remittances to the treasury team
• Resolves invoice discrepancies as needed
• Keeps accurate and up‑to‑date activity reports on late, potentially late, and delinquent accounts
• Documents all collection actions taken, including telephone conversations, alternative financial arrangements, and correspondence
• Provides assistance with complex and sensitive collections activities
• Coordinates collections efforts with related departments
• Keeps Management informed of activities, progress, and of any significant issues

• Uses experience and knowledge of collection procedures and account documentation to create account notes
• Researches accounts that appear on late and potentially late records to ensure that Company errors are detected promptly
• Develops and generates analytical reports for the Operations team
• Assess risk of accounts by using the Risk Rating Assessment tool, along with independent judgement to determine level of risk and elevate to the appropriate level

• Trains new associates and serves as a go‑to person for associates
• May work on special projects or other duties as assigned

• Communicates with external clients

• High School diploma or equivalent;
  Bachelor's degree preferred
• 2+ years in a corporate collections role required
• Previous accounting‑related experience preferred

• Ability to adhere to and exhibit the Company Values at all times
• Working knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and Teams
• Knowledge of collection procedures and related laws and regulations
• Knowledge of account contract terms and agreements
• Ability to deescalate upset clients
• Ability to effectively manage multiple competing priorities in a fast‑paced environment
• Excellent communication skills - both oral and written
• Ability to build strong business relationships at all levels
• Strong interpersonal skills
• Strong attention to detail
• Strong organizational and time management skills
• Ability to work independently and collaboratively
• Solid critical thinking and creative problem‑solving skills
• Ability to consistently meet goals, commitments, and deadlines
• Ability to work with sensitive…