AVP, Recovery Systems Solutions; RSS - Financial Systems Configuration

Role Summary/Purpose

The AVP, Recovery Systems Solutions (RSS) - Financia l Systems Configuration leads and delivers cross‑functional programs that impact the financi al systems and recovery processes within the Recovery Operations supporting recovery applications. This role oversees Recovery Operations build initiatives driven by host platform changes (Fiserv, VisionPLUS , GECOM), new client and product integrations, cloud migrations, and strategic transformation programs. The AVP partners closely with Technology, Operations, Compliance, Legal, Strategy, and Collections leadership to define solution design and implementation efforts.

The role is accountable for driving L 3 owner sign‑off for all strategic initiative builds, driving cross functional engagement during development and configuration of solution, supporting QA and UAT testing efforts and production readiness approvals. This role also supports RSS priorities including remediation analysis, financial reconciliation support, and other activities as needed.

• Serve as the RSS lead and primary solution analysis, design and configuration delivery for major initiatives including new client integrations, new product implementations, and strategic programs ( e.g. Project Clarityand Optis , Self-Serve Customer Portal ).
• Provide solution design and build leadership for work spanning multiple L3 teams leveraging Debt Manager and other recovery applications.
• Lead configuration, FDS creation/updates support financial postings and reconciliation, implement and deploy application configurations for projects involving host systems(Fiserv, VisionPLUS , GECOM) updates and associated impacts to ledgering, accounting, payment posting, and reconciliation systems/applications.
• Partner withAVP , Recovery Systems Interface & System Monitoring Lead,AVP, Recovery Financial System,AVP, Recovery Systems Solutions Manageron key control activities, reconciliation and system monitoring as needed.
• Collaborate with maintenance/support teams on remediation analysis and validation, including sign‑off verification to confirm accurate parsing, processing, and implementation results.
• Support RSS risk and control execution in partnership with the Process Governance COE, including annual/periodic requirements (RAQ, PRCSA, PRC, and process maps) reviews,evidence gathering, and support agreed upon issue of remediationdelivery.
• Partner with Compliance and Legal to implement and enhance controls aligned to Critical to Compliance (CTC) and Critical to Quality (CTQ) requirements for RSS.
• Assess downstream operational impacts of technology and strategic changes; lead process redesign and recommend operating model or organizational adjustments as needed. Work with RSS technical teams,SMEs,and testing teams to ensure accurate prioritization and implementation. Outlinescript scenarios with QA and UAT teamsbased upon project scope and solutions.
• Identify continuous improvement opportunities to strengthen compliance with banking regulations and r etail f inance collections policies and procedures.
• Ability to support change management master configuration process during the implementation ofnew and/or enhancement to existing Debt Managersolutions.
• Perform other duties and/or special projects as assigned.

• Bachelor’s degree preferred; or a minimum of7yearsworking with a financial institution with concentration on collections, recovery, accounting, finance, business or other related experience.
• 3+ years’ experience in a complex solution analysis, design and build role with cross functional impact.
• Proficient in process documentation using Visio and Microsoft Word.
• Strong analytical skills with demonstrated ability to develop solutions and strategic plans.
• Proficient in Microsoft Office (Excel, PowerPoint, Word).
• Ability and flexibility to travel for business as required
  .

• Experience with Debt Manager and end-to-endrecovery processes.
• Experience configuring the Debt Manager rules engine (Fit Logic or Blaze).
• Experience upgrading Debt Manager.
• Working knowledge of all Recovery/Collections technologies.
• Experience with accounting and…