Universal Banker

If you would enjoy working in a dynamic environment and are looking for an opportunity to become part of a stellar team of professionals dedicated to service, we invite you to apply online today.

The Universal Banker I combines the roles of a teller and seller to provide exceptional service to both members and potential members. You will serve as a knowledgeable resource, assisting with a wide range of financial needs, including account openings, transactions, loans, and other credit union services. By building strong relationships, you’ll recommend appropriate products, resolve issues, and ensure a seamless, positive experience.

• Greet members in a welcoming manner and ensure they feel valued and connected to Georgia’s Own Credit Union, whether in person, over the phone, or digitally.
• Receive and process financial transactions including deposits, withdrawals, check cashing, loan/credit card payments, loan advances, issuing savings/cashier’s checks, and redeeming savings bonds.
• Maintain a balancing record in accordance with teller balancing standards.
• Handle and resolve problems, complaints, and special situations while remaining compliant with Credit Union policies and procedures.
• Perform miscellaneous tasks such as balancing ATM, executing branch capture, completing branch recap(s), maintaining member accounts, processing night depository transactions, and acting as the vault teller.
• Demonstrate full working knowledge of branch technology and systems, including ATMs, Cash Recyclers, Debit Card Instant Issue, Check Scanning, ITMs, and Glory Teller Machines.
• Support and contribute to satisfactory branch operational ratings and corporate audits while complying with federal, state and local laws.
• Open and close Consumer and Business Membership accounts and perform all duties necessary to help members with account maintenance and concern/problem resolutions related to membership.
• Notarize, if authorized.
• Process loan applications through the appropriate system(s) and notify members of loan decisions.
• Assess each member’s financial needs through consultative questions and recommend deposit products such as checking, savings, IRAs, CDs, etc.
• Collaborate with internal experts to provide creative solutions, resolve issues, and improve overall financial well‑being.
• Document member interactions and financial needs in the IRM system, ensuring timely follow‑up.
• Educate members on the full range of services available, explaining the credit union difference.
• Use a consultative approach to lending by identifying suitable loan products and submitting accurate documentation in compliance with requirements.
• Maintain an organized follow‑up plan in the IRM system for loan statuses or additional service needs.
• Participate in ongoing training and development to enhance universal banking and customer service skills.
• Ensure all financial transactions and loan applications adhere to operational procedures, regulatory standards, and risk‑management protocols.
• Collaborate with branch team members to improve efficiency, increase member satisfaction, and maintain a high standard of service while supporting operational and safety procedures.
• Provide inbound and outbound telephone services to members, facilitating transactions, disseminating information, problem resolution, and product/service suggestions.
• Perform other duties as assigned.

• High school diploma and equivalent years of experience; bachelor’s degree preferred.
• One to three years of experience in a financial branch environment, comparable financial industry, or retail sales environment.
• Will provide coverage at other branches when necessary and work a Saturday rotation schedule.
• Ability to communicate with members and others at all levels in written and verbal formats.
• Experience with loan application process and internal operating policies and procedures.
• Knowledge of current industry offers, market trends, competitors, and Credit Union lending and member service policies.
• Demonstrated ability to interpret and apply financial information and perform basic math functions.
• Demonstrated analytical…