Teller - Alpharetta Commons

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are united in delivering the best experience for our customers and fostering an inclusive workplace culture where all employees feel respected, valued, and have opportunities to contribute to the company’s success.

As a full-time teller in PNC’s retail banking organization, you will be based in Alpharetta, GA, at the Alpharetta Commons DeNovo location. This in-office role requires collaboration and customer-centric service. PNC does not provide sponsorship for employment visas or participate in STEM OPT for this position.

• Deliver a unique customer experience aimed at improving customer financial wellbeing, creating loyalty, and increasing share of wallet.
• Process a variety of customer interactions and educate customers on alternatives available for their financial interactions.
• Identify banking opportunities during customer conversations and refer appropriately to branch staff.
• Perform lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Leverage technology, tools, and resources to educate customers on options for managing financial transactions.
• Apply product and procedural knowledge to solve customers’ problems.
• Adhere to all policies and procedures, demonstrating sound judgment within established limits.
• Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.
• Demonstrate customer focus by aligning customer needs and satisfaction as primary considerations in all business decisions and creating customized customer solutions.
• Manage risk by assessing and effectively managing all risks associated with business objectives and activities, ensuring adherence to PNC’s Enterprise Risk Management Framework.

• Preferred skills: Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales, Accuracy and Attention to Detail, Addressing Customer Needs, Banking Products, Digital Awareness, Effective Communications, Fraud Detection and Prevention, Managing Multiple Priorities, Matrix Management, Problem Solving, Understanding Customer Needs.
• Work Experience: Roles at this level typically do not require a university or college degree, high school diploma, GED, or significant product knowledge. Prior experience is not required; a comparable combination of education, job-specific certification(s), and experience (including military service) may be considered.
• Education: No degree required.
• Certifications: None required.
• Licenses: None required.

• Medical/prescription drug coverage with Health Savings Account feature.
• Dental and vision options.
• Employee and spouse/child life insurance.
• Short-term and long-term disability protection.
• 401(k) with PNC match, pension and stock purchase plans.
• Dependent care reimbursement account; backup child/elder care; adoption, surrogacy, and doula reimbursement.
• Educational assistance, including fully paid select programs.
• Robust wellness program with financial incentives.
• Paternity and maternity leave, up to 11 paid holidays, 9 occasional absence days (unless otherwise required by law), 15-25 vacation days per year (depending on career level), and additional paid time off based on years of service.

If an accommodation is required to participate in the application process, please contact us via email at . Include "accommodation request" in the subject line, your name, job , and preferred method of contact. Emails unrelated to accommodation requests will not receive a response. Applicants may also call  and say "Workday" for accommodation assistance. All information provided will be kept confidential and used only to the extent required to provide reasonable accommodations.

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other category protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act, the SAFE Act, and/or FINRA prohibiting the hiring of individuals with certain criminal history.

California Residents:
Refer to the California Consumer Privacy Act Privacy Notice for information on how PNC may use or disclose your personal information in our hiring practices.