Commercial Collections Specialist

Job Description

The (Commercial) Accounts Receivable Specialist should have a sound knowledge of how collections action/lack of action impacts the business. Provide comprehensive weekly reports on the status of accounts within their assigned portfolio in a clear concise manner and be able to work in a team environment. Identify and help to resolve any billing and payment problems to minimize losses. The A/R Specialist is responsible for a variety of tasks and analysis, including timely cash collection and posting.

This position makes initial determination and recommendation of appropriate resolution of billing-related issues initiated by a client and is responsible for providing appropriate resolution for payment questions which balance client service with Company objectives. The Receivable Specialist has front-line interaction with fleet and account managers as well as with client’s payables staff.

• Contact clients to collect all assigned accounts in accordance with company policy
• Reconciliation of short or overpaid invoices
• Generate reports and communicate potential risks to Accounts Receivable Manager and escalate, if necessary, in a timely manner
• Research billing history of accounts to assist in resolving client issues to maintain clean client accounts
• Initiate client contact and follow-up regarding past due receivables, aged debit and credit invoices, current billing issues, and cash receipt discrepancies (e.g., over payments/short payments)
• Develop, maintain, and foster client relationships to not only perform the responsibilities inherent with the position but to also serve as a resource to address client inquiries/issues with the intention of meeting the goal of excellent customer service
• Provide analysis for Sales and Account Management related to client payment history or issues to support collection efforts
• Develop and foster relationships with key internal department personnel within the Finance department as well as Client Services, Sales/Commercial, and Vehicle Operations to support client relationships
• Post customers’ payments by recording checks, ACH and wire transfer payments within established policy timelines
• Post other revenue or miscellaneous cash by verifying and entering transactions from lockbox
• Document client account related conversation within identified systems to facilitate follow-up and escalation efforts
• Other duties and responsibilities as assigned

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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• HS Diploma
• 2-4 years’ commercial collections experience (NOT looking for medical claims – must be enterprise/fortune 500 level)
• Experience with Excel (just have used for spreadsheets)
• ERP exposure (JD Edwards and SAP, Dynamics, Great Plains, Net Suite, Oracle)
• Bachelor’s degree in Accounting, Finance, or Business
• Experience working within Fleet Management Collections working for Amazon, etc.