Collections Analyst

Position Summary

The Collections Analyst is responsible for performing collections activities associated with all accounts, including those involved in bankruptcy or legal proceedings. The role oversees all collections functions, manages credit accounts that are late, potentially delinquent, delinquent, or charged off, and assists in resolving difficult and complex account situations. The analyst evaluates collections policies and procedures, modifies as needed, and leverages technology to create more efficient processes and data analysis.

• Proactively contact clients with delinquent accounts via telephone and other methods to collect payment.
• Calm irate clients and answer questions and complaints relevant to department functions.
• Research and reconcile accounts as needed.
• Receive delinquency reports and verify the status of accounts.
• Use advanced communication skills to secure a satisfactory resolution to payment problems.
• Recommend possible charge‑offs.
• Submit payment remittances to the treasury team.
• Resolve invoice discrepancies promptly as needed.
• Keep accurate and up‑to‑date activity reports on late, potentially late, and delinquent accounts.
• Document all collection actions taken, including telephone conversations, alternative financial arrangements, and correspondence.
• Identify and recommend possible solutions for complex and sensitive collections activities.
• Coordinate collections efforts with related departments.
• Keep management informed of activities, progress, and any significant issues.
• Use experience and knowledge of collection procedures and account documentation to create account notes.
• Develop relationships with internal and external stakeholders to negotiate roadblocks.

• Enhance collection data points to create actions on questionable accounts.
• Identify process improvements and data points and make recommendations to leaders.
• Research accounts that appear on late and potentially late records to ensure company errors are detected promptly.
• Develop and generate analytical reports for the operations team.
• Assess risk of accounts using the Risk Rating Assessment tool and independent judgment, and determine the level of risk, escalating to the appropriate level.

• Train new associates and serve as a go‑to person for associates.
• Leverage technology to create efficient processes and data analysis.
• Work on special projects or other duties as assigned.

• Communicate with external clients.

• High school diploma or equivalent; bachelor’s degree preferred.
• 3+ years in a corporate collections role required.
• Previous accounting‑related experience preferred.

• Ability to deescalate upset clients.
• Ability to manage multiple competing priorities in a fast‑paced environment.
• Excellent verbal and written communication skills.
• Ability to build strong business relationships at all levels.
• Strong interpersonal skills.
• Attention to detail.
• Excellent organizational and time‑management skills.
• Ability to work independently and collaboratively.
• Strong critical thinking and creative problem‑solving skills.
• Consistently meet goals, commitments, and deadlines.
• Ability to handle sensitive information and maintain confidentiality.
• Ability to mentor and train new associates.

• Business Insight
• Customer Focus
• Financial Acumen
• Tech Savvy
• Action Oriented
• Resourcefulness
• Drives Results
• Organizational Savvy
• Persuades
• Decision Quality

• Typical office environment – sedentary with typing, writing, reading requirements.
• Reading, writing, speaking, ability to use a telephone and computer.
• Ability to exert up to 10 lbs. of force occasionally.
• Ability to interpret various instructions and deal with a variety of variables under limited standardization.

• Company‑paid benefits:
  Basic Life and AD&D, Short and Long‑Term Disability, Employee Assistance Program, Compass Health Advocate and Transitions.
• Healthcare benefits:
  Value Plan, High Deductible Plan with HSA, Healthcare FSA, Dependent Care FSA, Prepaid Legal Services, 529 Savings Plan, Pet Insurance.
• Paid parental leave; company‑sponsored 401(k) plan with company matching.
• Paid time off that accrues at a rate of 15 days per year for the first year, increasing with tenure.
• Tuition reimbursement for continuing education.
• State‑of‑the‑art facility in Alpharetta featuring on‑site daycare, cafeteria, world‑class fitness center and wellness clinic.

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under the law.