Personal Banker - Alpharetta Avalon

Position Overview

As a Personal Banker within PNC’s retail banking organization, you will be based in Alpharetta, Georgia, at the Alpharetta Avalon branch. The role focuses on fostering an inclusive workplace culture where employees feel respected, valued, and have the opportunity to contribute to the company’s success.

• Acquire and deepen the branch customer base through proactive sales and service activities.
• Manage the customer experience by identifying opportunities to improve financial wellbeing.
• Collaborate with ecosystem partners to grow customers’ share of wallet.
• Position PNC solutions to drive new revenue and customer loyalty.
• Drive proactive sales conversations through outbound calling, service-to-sales, teller interactions, appointment setting, and effective lobby engagement.
• Deliver a full PNC conversation with every client interaction to identify appropriate PNC solutions.
• Leverage ecosystem partnerships and community Centers of Influence to acquire, expand, and retain relationships.
• Create customer loyalty and grow customer share of wallet through a differentiated customer experience.
• Perform lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Educate customers on options for managing financial transactions by leveraging technology, tools, and resources.
• Apply product and procedural knowledge to identify, mitigate, and solve customer problems effectively to drive loyalty.
• Manage risk through adherence to all policies and procedures, demonstrating sound judgment within established limits.
• Demonstrate heightened scrutiny to identify and avoid loss.
• Participate in branch daily operations, ensuring efficient and accurate completion.

• Preferred
  
  Skills:
  • Accountability
  • Banking
  • Client Loyalty
  • Customer Experience (CX)
  • Customer Service
  • Identifying Opportunities
  • Leveraging Technology
  • Proactive Sales Competencies
  • Banking Products
  • Digital Awareness
  • Effective Communications
  • Managing Multiple Priorities
  • Matrix Management
  • Problem Solving
  • Prospecting
  • Retail Lending
  • Selling
  • Understanding Customer Needs
• Work Experience:
  
  Typically requires an associate’s degree or equivalent, and 3+ years of related experience or product knowledge.
• Education:
  
  Associate’s degree or equivalent; no specific degree required if equivalent combination established.
• Licenses and
  
  Certifications:
  
  None required.

• Medical and prescription drug coverage (with Health Savings Account option)
• Dental and vision coverage
• Employee and spouse/child life insurance
• Short- and long-term disability protection
• 401(k) with PNC match, pension, and stock purchase plans
• Dependent care reimbursement account
• Back‑up child/elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including fully paid select programs
• Robust wellness program with financial incentives
• Paid time off: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year (unless otherwise required by law); 15 to 25 vacation days per year depending on career level and years of service.

To request an accommodation, contact  or call 877‑968‑7762 and say “Workday”. All information will be kept confidential and used only to provide needed reasonable accommodations.

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories. This position is subject to the requirements of Section 19 of the FDIA and the SAFE Act for registered roles, and FINRA (if applicable).

Refer to the California Consumer Privacy Act Privacy Notice to understand how PNC may use or disclose your personal information in our hiring practices.