Treasury Mgmt Service Specialist II

Description

Job Summary

The Treasury Management Service Specialist II - Commercial Real Estate (CRE) supports clients within the Commercial Real Estate and CIC business segments by delivering high‑touch treasury management onboarding, implementation, and advanced service support. This role focuses on real estate owners, operators, developers, investors, and related entities that require sophisticated operating account structures, cash flow management, and payment solutions. The TM Service Specialist II partners closely with Relationship Managers, Treasury Sales, Operations, Risk, Legal, and Product teams to ensure accurate execution, strong risk management, and consistent, high‑touch client experience aligned to the needs of CRE and CIC clients.

Key Responsibilities

Client Onboarding & Implementation (CRE / CIC Focus)

+ Manage end‑to‑end onboarding, implementation, and product maintenance for CRE and CIC clients with complex operating and transactional needs.

+ Serve as onboarding coordinator for implementations supporting real estate operating entities, investment vehicles, and related account structures.

+ Review and validate entitlement structures, user roles, dual controls, ACH and wire limits, and approval workflows in alignment with client operating needs and bank policy.

+ Review and validate treasury management agreements and internal onboarding forms to ensure accuracy, completeness, and compliance with policy & procedure and regulatory requirements.

+ Coordinate implementation activities, including but not limited to ACH files (CSV and NACHA formats), Positive Pay, BAI reporting, standing transfer orders, and Transmissions

+ Support specialized onboarding processes that may span extended timelines due to approvals, diligence, and system integrations.

+ Coordinate testing and cutover for ACH, wires, Remote Deposit Capture (RDC), Positive Pay, and reporting services.

+ Conduct post‑implementation reviews to ensure stability and proper usage.

Product & Service Support

+ Provide advanced product and service support for treasury management solutions used by CRE and CIC clients, researching and resolving complex onboarding or servicing issues.

+ Act as a subject matter expert for treasury products and workflows supporting enterprise‑level and specialty business models, including centralized cash management, payment controls, reporting, and liquidity support.

+ Serve as escalation point for complex onboarding and servicing issues.

+ Troubleshoot payment exceptions, file errors, entitlement issues, and Positive Pay decisioning; identify root causes and implement durable solutions.

+ Partner with internal teams (Relationship Management, Sales, Operations, Technology, Risk, Legal, and Product) to deliver coordinated, end‑to‑end solutions and resolve escalated issues.

+ Support the full product lifecycle from implementation through service activation, and stabilization.

+ Provide clear, timely, and effective verbal and written communication, ensuring productive engagement with sophisticated clients, cross‑functional partners, and key external stakeholders.

+ Proactively resolve customer issues while building and maintaining positive client relationships.

Risk Management & Compliance

+ Ensure adherence to all bank policies, procedures, and applicable banking laws and regulations related to treasury management services.

+ Enforce strong controls around entitlements, segregation of duties, dual approvals, fraud‑prevention tools, and documentation standards.

+ Identify, assess, and escalate operational or client risk issues in accordance with policy.

+ Ensure implementations and service activities are audit‑ready and properly documented.

+ Maintain a high standard of integrity, discretion, and confidentiality when handling sensitive client and bank information.

Process Improvement & Collaboration

+ Identify opportunities to improve onboarding workflows, enhance efficiency, and strengthen the client experience for CRE and CIC clients.

+ Partner with Relationship Managers, Treasury Sales, Operations, Risk, and Product teams to deliver coordinated solutions and manage client expectations.

+ Support sequencing of additional…