Revenue and Customer Service Manager

Under general direction from Treasury Service Manager, performs a variety of professional cash management and treasury functions; manages the City’s daily cash flow; administers the investment portfolios in accordance with policy; prepares cash and investment performance and compliance reports; performs internal financial audits and trains departmental personnel; directs and monitors performance of banking operations; recommends cash receipting and disbursing practices and policies;

and develops, reviews, and amends internal control practices to ensure integrity of the cash receipting and disbursement cycles. Supervises, leads, oversees, performs, and participates in the functions associated with the more complex and difficult duties or customer service including those in support of the City’s tax and sanitation billing functions.

Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position.

In addition, specifications are intended to outline the minimum
qualifications necessary for entry into the class and may not necessarily convey the qualifications of incumbents within the position.

• Assumes management responsibility for assigned services and activities of the Finance Department; manages work related to the City’s financial functions including cash management, treasury functions and customer service activities.
• Establishes, monitors, and maintains banking mechanisms to maximize benefits and minimize risk to the City including checking accounts, electronic transfers, internet transfers, direct deposits, automatic withdrawals, credit cards, credit lines and others. Serves as custodian for all City investments, bank collateral and funds. Manages cash and investment activities ensuring the safekeeping of City assets. Ensures debt payments are made as scheduled.
• Coordinates the City’s investment portfolios, plans, executes, monitors, and reports all investments; analyzes and develops investment strategies with senior management and consultant. Monitors and analyzes economic trends and indicators and prepares forecasts and impact assessments and projects.
• Manages daily cash flow. Receipts, controls, and disburses City funds including revenues from taxes, fees, charges, etc.; manages daily cash receipts, cash payments and financial instruments. Reviews cash balances of all accounts daily. Assists departments with cash management processes, procedures, and training of personnel handling cash and/or cash records. Plans, monitors and forecasts daily cash flows and transfers funds between accounts as appropriate to address needs.
• Reviews treasury functions and recommends policies and procedures for establishment, change or elimination. Coordinates with departments to ensure understanding and compliance with policies, practices, and procedures.
• Administers long-term fixed income portfolio; invests available cash consistent with adopted investment policy and proposes appropriate policy revisions as necessary. Maintains up-to-date knowledge on issues that could affect financial markets and related City investments. Works closely with local and regional financial institutions and State Treasurer’s Office and others to create and maintain strong and effective working relationships.
• Assures proper utilization functionality and maintenance of the computer systems supporting the treasury function. Recommends and closely monitors modifications and enhancements.
• Prepares journal entries and other appropriate accounting records related to treasury activities and ensures appropriate documentation for all transactions. Evaluates internal controls to ensure adequate safeguards for City assets. Assures accounting practices are consistent with applicable federal, state, and local laws, regulations, ordinances, and policies and those of GAAP, GASB and regulatory agencies.
• Directs…