Director, Revenue Cycle

Accord Care is seeking a Director of Revenue Cycle Management to lead billing, collections, and reimbursement operations for our non-skilled home care service line. This role owns the full revenue cycle for our private pay, managed care, and Medicaid waiver / consumer-directed home care business — a book of business that runs alongside, but is distinct from, the separate RCM function supporting our skilled, Medicare-certified home health services.

Reporting to the CFO, this is a hands‑on leadership role for someone who can bring structure, accountability, and deep payer expertise to a growing multi‑state platform.

• Own end-to-end revenue cycle performance for the non-skilled home care line of business across Georgia, Florida, and New York — spanning intake and authorization, billing, collections, and cash posting.
• Lead and develop the home care billing and collections team, setting clear performance standards and holding the team accountable to them.
• Drive the key RCM metrics that define a healthy revenue cycle: DSO, AR aging beyond 90 days, clean‑claim rate, denial rate, and cash collections against expectation.
• Manage billing and claims across the payer mix specific to non-skilled home care — private pay, Medicaid waiver and consumer‑directed programs, managed long‑term care (MLTC) plans, and other state‑specific payer programs.
• Serve as the primary RCM owner of the Alaya Care EMR for the home care service line, including visit verification, billing configuration, and claims‑submission workflows.
• Ensure accurate interfacing and reconciliation between Alaya Care and Net Suite (ERP) for revenue and cash posting.
• Partner with intake, scheduling, and field operations to eliminate authorization gaps, visit‑verification issues, and billing delays at the source.
• Own denial management and appeals for home care payer requirements, identifying root causes and driving fixes upstream.
• Maintain compliance with state‑specific home care licensing, billing, and consumer‑directed program requirements across GA, FL, and NY, including EVV (Electronic Visit Verification).
• Partner with the CFO and FP&A on cash forecasting, reserve methodology, and monthly reporting related to home care revenue.
• Coordinate with the home health RCM team on shared infrastructure and cross‑training where the service lines intersect, while maintaining clear ownership of the non‑skilled book of business.
• Support system, workflow, and payer‑contract improvements as the platform scales.

• Bachelor’s degree in Healthcare Administration, Business, Finance, or a related field.
• 10+ years of progressive revenue cycle management experience, including 3+ years in a leadership role.
• Deep, hands‑on experience in non‑skilled home care billing and collections (private pay, Medicaid waiver / consumer‑directed, managed long‑term care).
• Hands‑on experience with the Alaya Care EMR.
• Multi‑state or multi‑site RCM experience.
• Strong working knowledge of EVV compliance requirements.
• Demonstrated ability to build, lead, and hold a team accountable to clear performance metrics.

• Direct experience across the Georgia, Florida, and/or New York home care payer and regulatory environments.
• Private equity‑backed company experience.
• Experience partnering with a Net Suite ERP environment.
• A track record of building or turning around an RCM function through a period of transition.

• Competitive base salary and performance‑based bonus.
• Comprehensive benefits package.
• Ownership of a core revenue function at a growing, PE‑backed healthcare platform.
• Direct partnership with the CFO and executive leadership team.

Accord Care is an Equal Opportunity Employer.