Medication Adherence Pharmacy Technician

Description

Is it your passion to help patients improve their health and manage their chronic conditions? As our practice continues to grow, we have a need for additional staff to engage our complex patients with multiple chronic conditions between office visits to help them stay on track with their adherence to medications.

The Medication Adherence Pharmacy Technician is responsible for assisting primary care practices in promoting and maintaining medication adherence among patients. Your primary focus will be to support the primary care team in ensuring that patients understand their prescribed medications, follow proper dosage regimens, and adhere to treatment plans. This often means ensuring the patient is not having side effects and being able to triage if they do.

The role will also require strong knowledge of pharmacy operations to assist patients with any barriers they are facing obtaining their medications. This role requires a strong attention to detail, excellent communication skills, and a commitment to patient safety.

• Provide clear and concise information to patients about their prescribed medications, including dosage instructions, potential side effects, and the importance of adherence.
• Answer patients’ questions regarding medications, ensuring they have a thorough understanding of their treatment plans.
• Conduct medication counseling sessions with the patient to address concerns, enhance understanding, and reinforce the importance of adherence.
• Collaborate with healthcare professionals to identify potential barriers to medication adherence and develop strategies to overcome them.
• Verify insurance information and assist in obtaining prior authorizations or utilizing patient assistance programs as needed.
• Review prescription orders for accuracy and completeness, ensuring that patients receive the correct medications as prescribed by healthcare providers.
• Communicate with healthcare providers, insurance companies, and other healthcare professionals as needed to facilitate medication adherence.
• Collaborate with the primary care team to relay important information regarding medication changes or therapy adjustments.
• Maintain accurate and up-to-date records of patient interactions, interventions, and any relevant information related to medication adherence, including documentation of any adverse reactions.
• Implement and monitor medication adherence program to track and assess patient compliance with prescribed regimens.
• Work closely with the pharmacy team to identify trends and implement interventions to improve adherence rates.

• High school diploma or equivalent.
• Pharmacy technician certification or a minimum of 5 years work experience.
• Knowledge of pharmaceuticals, prescription medications, pharmacy operations and common medical conditions.
• Outstanding communication skills, both written and verbal.
• Strong interpersonal skills.
• Strong organizational abilities and attention to detail.
• Familiarity with pharmacy software systems and technology
• Understanding of patient confidentiality and privacy regulations.
• Computer skills including data entry functions, the use of Allscripts or other various EHRs, and various software programs.
• Self-motivated with the ability to organize and manage competing priorities.
• Ability to problem solve and show good judgment.