Talent Operations Lead

Job Description

The Talent Operations Lead plays a key role in driving operational excellence across the Talent function, including Talent Acquisition, Talent Development, and Inclusion & Belonging, by designing centralized, scalable, and data‑informed operations that enable consistent and efficient delivery of talent initiatives.

This role builds and maintains frameworks, systems, processes, and governance structures that allow the function to scale with the business and deliver a seamless experience to stakeholders at all levels. It establishes project‑management rigor, process standardization, streamlined intake processes, and operational clarity to ensure talent initiatives are prioritized, resourced, and executed in support of business goals. The Lead collaborates cross‑functionally to move initiatives from strategy through implementation, providing transparency, accountability, and measurable results.

• Oversee and supervise Talent Operations team members, including coaching, fostering accountability and collaboration, and building capabilities.
• Architect and lead the implementation of scalable project‑management frameworks and repeatable workflows to uphold regulatory compliance, enhance operational efficiency, and ensure consistency across the Talent function.
• Manage the centralized intake and prioritization process for talent initiatives, delivering a high‑impact, consistent, and consultative experience for business leaders.
• Collaborate closely with leadership to translate strategic objectives into actionable project plans with clearly defined deliverables, timelines, resource allocation, and accountability from intake to delivery.
• Serve as a key liaison and trusted advisor between internal business units, talent teams, and vendors, driving cohesive communications, timely updates, and a unified experience.
• Develop and manage real‑time dashboards, advanced reporting tools, and measurement frameworks to assess ROI, track program effectiveness, uncover opportunity gaps, and recommend continuous improvements aligned with organizational goals.
• Optimize contingent workforce and mobility processes to drive compliance, onboarding efficiency, and a seamless stakeholder experience.
• Contribute to additional high‑impact projects and initiatives in a dynamic and evolving environment.

• Bachelor’s degree or equivalent experience in Human Resources, Business Administration, Project Management, or a related field.
• 7+ years of experience in Talent Operations, project management, or related roles, with a focus on driving cross‑functional initiatives and systems.
• 1+ year of supervisory/management experience preferred.
• Proven ability to build and manage scalable workflows, project plans, and reporting structures across multiple talent domains.
• Smartsheet proficiency required; advanced skills in Excel and other project‑management and reporting tools highly desirable. Experience with LMS and/or ATS systems is a plus.
• Strong experience collaborating with Talent Acquisition, Talent Development, and/or Inclusion teams to operationalize strategy and improve delivery.
• Skilled in project management, intake process design, and the development of repeatable frameworks that drive accountability and results.
• Strong communication skills, both written and verbal.
• Strong problem‑solving, decision‑making, and analytical abilities.
• Project Management Professional (PMP) certification preferred.

Pay Grade 21: $81,305 – $176,043

• Competitive base and incentive pay
• 401(k) with robust matching and non‑matching contributions
• Rich medical & pharmacy benefits
• 100% employer‑paid dental and vision benefits
• Holistic wellbeing program with deep financial incentives
• Generous paid time off plus 12 paid holidays and your birthday off
• Career development; tuition reimbursement; recognition program
• Family support: adoption assistance, fertility treatment, child, elder & pet care assistance
• Social responsibility and volunteer opportunities
• Employee discount program

Delta Dental Insurance is an equal‑opportunity employer and is committed to providing a professional work environment free from…