Senior Production Support Engineer - Parametric

Senior Production Support Engineer - Parametric at Morgan Stanley

Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, wealth management, and investment management services. With offices in more than 41 countries, the firm’s employees serve clients worldwide including corporations, governments, institutions, and individuals. For further information about Morgan Stanley, please visit

Parametric is part of Morgan Stanley Investment Management, the asset management division of Morgan Stanley. We partner with advisors, institutions, and consultants to build portfolios focused on what matters to them and their clients. A leader in custom solutions for more than 30 years, we help investors access efficient market exposures, solve implementation challenges, and design multi‑asset portfolios that respond to evolving needs.

We also offer systematic alpha and alternative strategies to complement clients’ core holdings.

This role is part of Parametric’s hybrid working model, which includes working in the office three days a week and choosing to work remotely or in the office for the remaining days of the week.

• We support all production applications at Parametric, both on‑premises and cloud‑based proprietary and off‑the‑shelf applications.
• The automation team develops and maintains all inbound and outbound file transmissions and internal automations.

Our Production Support team acts as the front line for issues involving all business‑critical applications, including proprietary software, open‑source middleware, cloud‑deployed sites, and network intersections with hosted solutions. Qualified senior‑level candidates will have a passion for IT, excellent communication and organizational skills, and the ability to work in a highly collaborative and fast‑paced environment. A financial services background is strongly encouraged.

High energy, a can‑do attitude, and intense curiosity are required.

• Fulfills issue triage for production IT operations/sysops/devops.
• Expedites repetitive tasks for end users while working with development to deploy automation.
• Explores data stores and derives ad‑hoc reports and KPIs.
• Deploys software as part of the change and release management process.
• Educates end users regarding new or misunderstood features.
• Participates in the continuous improvement process by highlighting new issues to development.
• Investigates logs and correlates failures between applications and databases.
• Understands and demonstrates mastery of internal applications used for the daily business cycles (research, analysis, trading, accounting).

• Triage and resolve tickets for supported systems and applications.
• Provide troubleshooting expertise for all aspects of an application, including vendor and custom‑built apps.
• Develop and maintain knowledge base articles.
• Follow established procedures for managing business risk when updating production systems.
• Create and update process automation.
• Participate in projects that enhance or upgrade Parametric systems or employee experience.
• Provide 24/7 support to the production environment as part of an on‑call rotation.
• Enhance the monitoring and oversight of applications to ensure proactive alerting where possible.

• Six years of relevant professional experience.
• Four years of experience with SQL, including writing and understanding queries.
• Experience supporting a 24/7 environment.
• Experience with Dev Ops practices including Octopus, JIRA, Confluence, or equivalent platforms.
• Scripting/automation and continuous improvement experience is a plus.
• Strong verbal and written communication skills targeted to a variety of audiences, including technical and non‑technical users.
• Ability to work in a fast‑paced, social environment while also working independently as necessary.
• Previous experience supporting line‑of‑business applications is a plus.
• Experience supporting a Windows‑based environment, including basic server administration.
• Experience with Linux/UNIX‑based platforms is a plus.
• Experience with Power…