Technical Account Manager

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Evernex is specialized in the maintenance of IT infrastructure around the world, using a comprehensive range of services from maintenance, to Spare as a Service – SPaaS™, but also additional services such as recycling, secure data disposal, data center removal and relocation, library repair, IT hardware rental and financial solutions. Evernex offers services 24 hours a day and 7 days a week, to all customer sites worldwide to ensure business continuity and operational user quality, while remaining committed to protecting the environment and sustainable development.

Evernex provides three-quarters of its business services internationally and covers over 160 countries across the globe. More information is available at

The Technical Account Manager (TAM) serves as the senior technical authority and architect of repair standards for complex, white-label server platforms. This role is highly hands‑on but focuses heavily on codifying technical expertise into formal documentation—including repair runbooks, SOPs, and diagnostic workflows—to ensure operational excellence across global deployments.

Beyond troubleshooting, the TAM is responsible for designing and delivering the training materials necessary to empower field engineers worldwide, ensuring they have the tools and knowledge to execute repairs with precision and efficiency. This position is ideal for a technical leader who thrives on translating complex hardware R&D into repeatable, scalable processes for a global workforce.

• Standardization Excellence: A comprehensive library of validated repair runbooks and diagnostic decision trees that are utilized by field teams globally.
• Global Technical Enablement:
  Successful delivery of a scalable training program that measurably improves the autonomy and efficiency of field engineers across all regions.
• Reduced "Knowledge Silos":
  Transformation of complex hardware insights into clear, documented best practices that reduce the need for repeat escalations.
• Continual Process Improvement:
  Effective translation of field failure data into updated documentation and process improvements that prevent future downtime.

• Serve as the primary technical authority for white‑label server platforms, including Hyve, Giga, and customized Lenovo‑based architectures.
• Conduct deep research and development into hardware design, component interactions, failure modes, diagnostic methodologies, and repair strategies.
• Maintain expert‑level understanding of server subsystems including system boards, power, thermals, storage, and interconnects across multiple hardware generations.

• Develop, document, and continuously improve standardized maintenance and repair best practices for complex server environments.
• Author and maintain:
  • Repair runbooks and standard operating procedures (SOPs)
  • Diagnostic decision trees and workflows
  • Quality validation and post‑repair verification criteria
• Ensure consistency and reliability of execution across ODM‑based and enterprise‑derived platforms.

• Design and deliver a scalable hardware training program for field engineers and regional technical teams.
• Enable consistent repair execution across:
  • Multiple geographies
  • Different server generations
  • Customer‑specific hardware configurations
• Translate highly technical concepts into clear, actionable training materials and hands‑on enablement sessions.

• Act as the final escalation point for complex or non‑standard hardware failures.
• Provide hands‑on guidance and resolution support for:
  • Multi‑component failures
  • System board and high‑value component replacements
  • Intermittent or atypical fault scenarios
• Partner with engineering and vendors when necessary to drive root‑cause analysis and corrective actions.

• Serve as the technical bridge between operations, engineering, and the customer.
• Translate field data, repair trends, and failure analysis into:
  • Improved tooling and…