Hardware Operations Lead

Overview

Who We Are;
What We Do;
Where We’re Going

Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT-related devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies, communities, and countries. Serving thousands of customers globally, our solutions are playing a crucial role in modernizing digital investigations, helping investigators fight crime, protect assets, and guard national security.

With employees based around the world, Magnet Forensics has been expanding our global presence. As a part of Magnet Forensics, you can expect to make a difference in the world, no matter what role you play. You’ll be supported through learning and development, not to mention an incredible team with unbelievable talent and integrity. If you think you would be the right person to join our team working towards this goal, we would love to hear from you!

The Hardware Operations Lead will oversee daily operations across Hardware Ops, including Shipping, Fulfillment, RMAs, and Hardware Builds. This role requires strong leadership, hands-on involvement, and the ability to manage escalations on-site when necessary. The Team Lead will work cross-functionally with Business Systems, Product, Engineering, and Marketing to ensure operational readiness and support Go-To-Market (GTM) activities for new hardware products as well as day-to-day operations.

Please note: This role is on-site in the Alpharetta area.

• Lead and manage daily operations for Hardware Ops, including shipping, fulfillment, hardware builds, and RMA processes;
• Oversee end-to-end inventory management and ensure accurate stock levels;
• Own the full RMA lifecycle, including tracking, analysis, and resolution of defective units;
• Act as the escalation point for operational issues and provide on-site support when required;
• Collaborate with cross-functional teams (Business Systems, Product, Engineering, Marketing) to support GTM readiness for new hardware products;
• Drive process improvements and implement best practices for efficiency and quality;
• Monitor KPIs and generate reports on operational performance, inventory, and RMA metrics;
• Ensure compliance with company policies, industry standards, and regulatory requirements;
• Mentor and develop team members, fostering a culture of accountability and continuous learning.

• Proven experience in hardware operations, logistics, or supply chain roles;
• Strong project management skills and experience managing cross-functional initiatives;
• Ability to work hands-on and provide on-site support during escalations;
• Expertise in inventory management and hardware fulfillment processes;
• Excellent communication and collaboration skills across multiple teams;
• Proficiency with operational tools and systems (e.g., Smart Sheet, Jira, Salesforce).

• Experience with contract manufacturers and hardware build processes;
• Familiarity with quality control standards and compliance requirements;
• 2 years in a leadership capacity.

The Compensation range is for the primary location for which the job is posted. Please note that the actual compensation may vary depending on location and job-related factors such as qualifications, experience, knowledge and skills. If you are applying for this role outside of the primary location and you are selected for an interview, the Talent Acquisition Partner can share more information with you.

If the compensation structure for the role includes an incentive component (i.e. most Sales roles) the range below represents total target compensation (TTC) (base salary + variable).

$60,000 - $80,000 (USD) a year

Salary range (min - max)

Position Type: New Position

Magnet is proud to offer benefits such as:

- Generous time off policies

- Competitive compensation

- Volunteer opportunities

- Reward and recognition programs

- Employee committees & resource groups

- Healthcare and retirement benefits

We’re looking for someone who checks off most,…