Professional Services Consultant, Software Trainer

Professional Services Consultant, Software Trainer page is loaded## Professional Services Consultant, Software Trainer locations:
US-Alpharetta, GAtime type:
Full time posted on:
Posted Yesterday job requisition :
R710

Ministry Brands is looking for a
** Professional Services Consultant, Software Trainer
** to join our growing team!
** Who we are
** Ministry Brands is a leading provider of SaaS operational management systems, payments platforms, digital engagement tools and background screening solutions for faith-based, non-profit, and for-profit organizations. We serve more than 95,000 customers as a trusted partner in digital transformation and enablement – advancing missions, driving efficiencies, and building engaged communities for more than four decades. The diverse and real-world experiences of our team members serving their communities makes us stronger together and enhances our ability to advance digital transformation for the greater good.

Ministry Brands is committed to acknowledging and valuing our employee differences and to creating an environment in which every individual’s unique strengths and abilities are developed and valued. Our employees share in the responsibility for creating this environment and demonstrate mutual respect and acceptance in the workplace. We welcome everyone and are dedicated to creating a culture where all our employees have equal opportunity to be heard and reach their full potential.
** Available

Location:

** Alpharetta, GA
** Hybrid Working:
** Team members are expected to come into the Alpharetta office as needed, based on business requirements and team collaboration needs. There is no fixed minimum number of in-office days; instead, attendance will be determined by project demands, meetings, and manager guidance. Any changes to your primary work location should follow the appropriate process as outlined in our handbook.
** What you'll do
** As a Professional Services Consultant, Software Trainer, you will play a key role in ensuring the successful implementation and utilization of our solutions by clients. Leveraging your expertise in adult learning theory, training competencies, and product knowledge, you will be responsible for delivering consultative training, providing best practices, and maintaining effective communication with clients.

Your role will also involve creating and updating documentation, monitoring training progress, and resolving conflicts to ensure a seamless client experience.
* Update and deliver best practice documents and user guides to clients
* Monitor on-demand training progress and provide support as needed
* Deliver consultative training sessions, both virtually and in person, ensuring clients effectively leverage purchased solutions to meet their goals
* Offer strong presentations on product features and best practices
* Utilize verbal and written communication skills to engage with clients at all levels and in various group sizes
* Work with clients to address concerns or issues
* Serve as a product Subject Matter Expert (SME) across various domains such as accounting, non-profit, API, etc.
* Apply adult learning theory and training competencies to design and deliver effective training programs
* Quickly learn and adapt to multiple software tools to better assist clients
** Who you are
*** Minimum of 1 year of experience in software training or consulting
* Working knowledge of Shelby Financials and/or other Ministry Brands church operations software, preferred
* Bachelor’s degree in Education, Training, or a related field, or an equivalent combination of education and work experience
* Strong presentation skills and the ability to communicate effectively with a variety of audiences
* Adept at conflict resolution and problem-solving
* Comfortable working independently and taking initiative
* Ability to learn and navigate multiple software tools
* Familiarity with traditional and modern training methods and techniques
** Travel Considerations:
*** Domestic travel required, estimated up to 25%
** Benefit offerings designed to promote a life of balance!
** At Ministry Brands, we recognize that your career is just one important piece of your dynamic life.…