Java L2 Support; Banking application support

Designation

Technical Lead

Georgia

We are seeking a proactive, dedicated and technically skilled resource to join our team and provide technical assistance for our applications and systems. The ideal candidate will be responsible for leading the applications, ensuring smooth operations, resolving issues, guiding the team technically and maintaining high levels of customer satisfaction. Java, SQL, PL/SQL and Unix are required.

• Provide expert-level troubleshooting and resolution for complex technical issues.
• Provide Level 1/Level 2 support for applications and systems.
• Monitor system performance and proactively identify potential issues.
• Respond and resolve incident tickets, change requests and service requests within defined SLAs.
• Perform root cause analysis and implement preventive measures.
• Collaborate with development and infrastructure teams for issue resolution.
• Create, maintain and update knowledge base for known issues and support documentation.
• Participate in on-call rotation and provide after-hours support as needed.
• Participate in client meetings and status reviews.
• Ensure compliance with ITIL processes (Incident, Problem, Change Management).
• Support in application deployment activities, patching and upgrades.
• Identify improvement areas/manual activities and work on process improvements/automation.
• Communicate effectively and provide timely updates to stakeholders and end-users.
• Manage client escalations and maintain effective communication with clients during calls as required.

7-12 Years

• Location:
  
  Alpharetta, GA (5 days onsite mandatory)
• Java L2 Support (Banking application support experience)

Job Description:

We are seeking a proactive, dedicated and technically skilled resource to join our team and provide technical assistance for our applications and systems. The ideal candidate will be responsible for taking lead of the applications, ensuring smooth operations, resolving issues, guiding the team technically and maintaining high levels of customer satisfaction. Strong code debugging knowledge in SQL/PLSQL to identify root causes and solutions for complex issues.

Provide expert-level troubleshooting and resolution for complex technical issues. Monitor system performance and proactively identify potential issues. Communicate effectively and provide timely updates to stakeholders and end-users. Manage client escalations and have effective communication with clients in calls as required.