Technical Integration Specialist

About Inhabit

Inhabit operates a unique collective of tech-forward companies serving the residential and short-term rental industries. Our team members deliver best-in-class software solutions and services while fostering innovation and collaboration with business leaders and industry experts. Inhabit believes that property managers are central to the success of the residential and short-term rental markets and delivers products built to empower them, their investors, and communities.

Come help build the company you want to Inhabit. To learn more, visit

About Lender Pay

Lender Pay is the trusted financial technology partner for hundreds of banks and credit unions nationwide handling billions in annual dollar volume. Our secure payment processing platform enables financial institutions to offer modern digital payment experiences while maintaining compliance with industry regulations.

Job Description

This pivotal role sits at the intersection of fintech innovation and enterprise banking infrastructure, directly impacting our clients' ability to serve their customers. As the Technical Integration Specialist, you'll be responsible for supporting customers through the implementation, troubleshooting and ongoing optimization of system integrations. You'll ensure our platform maintains near 100% uptime standard while navigating the complex regulatory landscape of financial transactions.

The ideal candidate will have strong technical problem solving ability, fluency with APIs, ability to log file analysis, database conversions, SaaS platform configuration, and emerging AI-enabled features. You will partner directly with customers to diagnose issues, explain product functionality, and ensure seamless product adoption and integration success. This role requires a combination of customer-facing communication, requiring someone who can translate complex technical concepts into clear, actionable guidance.

What You'll Do (Functions & Responsibilities)

Integration & Technical Support

* Troubleshoot and resolve integration issues involving APIs, authentication workflows, data syncs, and system configurations

* Analyze and interpret API logs (JSON/XML), server logs, and payloads to identify root causes of failures or unexpected behavior.

* Create database conversions and data validation tasks to ensure accurate and reliable migration between systems.

* Assist customers with SaaS platform configuration, connectivity setup, and environment optimization.

* Maintain unwavering compliance with SOC 2, PCI-DSS, and NACHA standards for payment processing and data exchange, ensuring our platform exceeds industry security benchmarks.

* Contribute strategic insights to product roadmap discussions based on client feedback and market trends, helping shape the future of Lender Pay's integration capabilities.

* Advanced knowledge of secure network configurations, including VPN tunnel setup, network routing, and SFTP file transfer protocols specifically for financial data exchange.

* Engage in dynamic technical problem-solving

Customer Interaction & Issue Resolution

* Serve as the primary technical point of contact for customers with integration-related questions or issues.

* Conduct troubleshooting calls, explain features and functions, and coach customers on best practices.

* Manage incoming support requests through ticketing tools and respond promptly with high-quality resolutions.

* Serve as final escalation point for unresolved technical issues passed from Tier I and Tier II support, often under time-critical conditions with significant business impact.

* Provide "white glove" customer service

Cross-Functional Collaboration

* Work closely with internal teams-including product, engineering, QA, and support-to escalate bugs, share insights, and ensure efficient case resolution.

* Communicate integration requirements and technical constraints

* Help maintain and improve documentation, FAQs, knowledge base articles, and training materials.

AI & Emerging Technology

* Assist in supporting and explaining AI-driven features to clients in a clear and accessible manner.

* Help validate and refine AI-enabled workflows by analyzing behavior, identifying potential issues, and communicating those patterns to product teams.