Salesforce Technical Architect

This role requires strategic and technical architecture role.

We are seeking a Salesforce Technical Architect who combines emotional maturity, empathy, and systems thinking with deep technical and architectural expertise. The ideal candidate is process-driven yet innovative, confident yet humble, and thrives in designing AI-first, integrated, and scalable Salesforce ecosystems.

You will play a critical leadership role in shaping our Salesforce platform strategy — ensuring it is intelligent, secure, and seamlessly integrated across business units and partner technologies.

This role requires someone who can still code, prototype, and experiment hands‑on, while also governing architectural standards and mentoring teams across multiple clouds and systems.

• Primary Cloud:
  Salesforce Service Cloud (including Omni‑Channel, Voice, and CTI Integrations).
• Secondary Cloud:
  Experience Cloud and exposure to multi‑org, multi‑cloud & multi‑org landscapes.
• Integration Platforms:
  Strong hands‑on experience with Mule Soft and REST‑based API architectures.
• Telephony Integrations:
  Experience with Genesys Cloud or other CTI/voice platforms through Salesforce Open CTI, WebRTC, or Embedded Softphone implementations.
• AI
  
  Experience:
  
  Familiarity with Einstein 1 Platform, Prompt Builder, CoPilot, and Agent Force for designing AI‑driven automation.
• Good to Have:
  Salesforce Agent Force Specialist Certification or strong LLM prompt engineering experience.
• Familiarity with Data Cloud, Event‑Driven Architectures and API‑led connectivity.
• Strong grounding in Dev Ops, Copado or similar Dev Ops tool for CI/CD, test automation, and release governance.