Desktop Support Engineer II

Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their businesses running. Join us as we move forward together, growing, learning, and making a real impact for some of the world’s biggest brands.

The future of data resilience is here - go fearlessly forward with us.

The Desktop Support Engineer role is crucial in managing daily operations and delivering comprehensive technical support. This position involves identifying, researching, and resolving technical issues. We seek a reliable individual who can effectively analyze and manage non-standard situations. This role requires onsite presence five days a week.

• Provide exceptional technical support to both remote and on-site channels.
• Offer flexible coverage across standard and extended business hours.
• Attend meetings, conferences, and special events as needed.
• Manage audio/visual setup and troubleshooting for presentations and video conferencing.
• Conduct proactive maintenance and monitoring of technology systems, including daily equipment checks, meeting preparation, and system health reviews.
• Maintain and repair executive hardware, including computers, printers, mobile devices, and A/V equipment.
• Collaborate with HR and IT teams to ensure smooth onboarding of new hires.
• Follow established ITSM/ITIL processes and maintain accurate documentation of all support activities.
• Manage and prioritize support inventory to ensure technology needs are anticipated and met.

• Bachelor's degree in Information Technology, Computer Science, MIS, Business, or a related field; or 5+ years of equivalent professional experience.
• Proven expertise in supporting mixed computing environments across Mac, Windows, iOS, and Android platforms.
• Strong knowledge of IT infrastructure, including Active Directory, networking, and server technologies.
• Hands‑on experience with enterprise ITSM ticketing systems.
• Proficiency in audio/visual technology setup, troubleshooting, and support for conference rooms and presentation spaces.
• Experience with installation, cabling, and maintenance of office technology equipment.
• Ability to lift and transport equipment up to 50 lbs.
• Exceptional customer service orientation with excellent communication skills.
• Ability to work independently with minimal supervision while maintaining accountability.
• Strong analytical and problem‑solving abilities with a solution‑focused mindset.
• Excellent written, verbal, and presentation skills suitable for executive‑level interactions.
• Calm demeanor and methodical approach when managing high‑pressure or sensitive support situations and act with discretion and professionalism when handling confidential information

• Unlimited paid time off, 12 paid holidays, plus 4 extra global Veea Me Days for self‑care and 24 paid volunteer hours annually through Veeam Cares
• Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents
• Medical, dental, and vision coverage starting on your first day
• Mental health support, therapy sessions, and digital wellness tools via our Employee Assistance Program
• 401(k) retirement plan with company matching contributions
• Fertility, adoption, and surrogacy support through Maven, plus paid volunteer time
• Air Vet: 24/7 virtual veterinary care at no cost
• Legal services, identity protection, and supplemental health insurance options
• Tax‑advantaged spending accounts for healthcare, dependent care, and commuting
• Opportunities to learn and grow through on‑demand libraries (Linked In Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning

Compensation Transparency

Veeam is committed to pay transparency and equitable compensation. For this role, the compensation range below reflects the expected total target compensation (TTC), inclusive of base pay and a competitive performance‑based bonus. For roles with…