Associate Director-Technology II

Job Description

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

AT&T will not hire any applicants for this position who require employer sponsorship now or in the future.

Join AT&T and help shape the future of communications and technology that connect the world. We value innovators who seek to explore the unknown and challenge the status quo. Bring your bold ideas and fearless spirit to redefine connectivity and transform how people share stories and experiences. At AT&T, you won’t just imagine the future—you’ll build it.

• Enterprise Reactive Problem Management Leadership: Leads an enterprise-wide Reactive Problem Management function covering the full application portfolio; accountable for consistent execution, quality, and outcomes of post-incident problem investigations.
• Root Cause Determination & Quality Control: Ensures problems reach true root cause (not symptoms) using structured analysis and evidence-based conclusions; sets quality standards for problem records, timelines, and closure criteria.
• Action Item Ownership & Follow-Through: Creates, assigns, and rigorously tracks corrective and preventive Action Items, driving cross-team accountability through completion and validating effectiveness in reducing recurrence and improving resiliency.
• Cross-Functional Orchestration (Post-Incident): Partners with application, platform, infrastructure, network, security, and operations teams after service restoration to coordinate investigations, remove blockers, and align on remediation plans.
• Operational Outcomes Focus: Drives measurable improvement in resiliency, reduction in customer disruption, and reduced MTTR through elimination of repeat incidents, improved detection/diagnostics, and better operational readiness.
• Prioritization Through Influence: Uses impact, recurrence, and risk to influence engineering and platform backlogs, ensuring the highest-value remediation work is prioritized and delivered without direct change/governance ownership.
• Executive Communication & Transparency: Produces clear, executive-ready summaries of root cause, contributing factors, risk exposure, remediation progress, and expected impact; escalates when commitments or timelines are at risk.
• Performance Management &
  
  Coaching:
  
  Manages and develops a team of 7–10 Problem Managers/analysts; coaches structured problem-solving, stakeholder management, and crisp documentation; sets expectations for pace, rigor, and accountability.
• Governance of the Problem Lifecycle: Establishes and maintains standard operating practices for intake, severity/priority, aging management, escalation, and closure; ensures consistency across business units and application teams.
• Continuous Improvement from Trends: Identifies systemic patterns across incidents and problems, recommends enterprise-level resiliency improvements, and drives preventative initiatives based on trend and impact analysis.

As an Associate Director-Technology II, you will be responsible for leading and supervising a team of IT professionals ensuring the development, delivery, and optimization of IT operations across various technical sub-families to align with organizational goals and drive innovation. Sub-family areas are Agile, Software Design and Delivery, Tech Business Support for IT orgs, Database, Systems Architecture and Engineering, Systems Technical Support, and Software Delivery Project/Program Management.

(If the organization or direct reports are Network focused then the Network supervisory jobs should be used.)

Oversee operational aspects of the department, focusing on the day-to-day management of related initiatives. This role is primarily concerned with the implementation and execution of strategies developed by higher management. Typically leads entry-level and career-level staff within the organization. Responsible for influencing decisions regarding the hiring, firing, disciplinary action, promotional activity, and pay decisions for subordinates.

• Required Experience: 5+ years of related experience.
• Required
  
  Education:
  
  Bachelo…