Success Plan Manager - SAP Academy for Services & Consulting - Alpharetta; Hybrid

SAP Academy for Services & Consulting - Success Plan Manager - Alpharetta (Hybrid)

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong.

What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

As a Success Plan Manager, you will develop into a trusted advisor who supports customers in adopting, optimizing, and realizing value from SAP solutions including SAP S/4

HANA, RISE with SAP, SAP Business Technology Platform (BTP), and SAP Business AI. Through progressive responsibility, coaching, and hands‑on experience, you will learn how to:

• Translate customer business objectives into structured success activities
• Support outcome‑driven Success Plans aligned to customer priorities
• Contribute to governance, cadence management, and value discussions
• Collaborate across SAP delivery, architecture, and adoption teams
• Apply SAP’s Success Plan methodology consistently and at scale

As part of the SAP Academy for Services & Consulting, Success Plan Manager Associate’s will:

• Successfully complete a structured 12-month learn‑and‑apply academy program
• Participate in classroom learning, simulations, and real‑customer engagement scenarios
• Support the execution of Success Plans under guidance of experienced Success Plan Managers
• Assist with development, maintenance, and updates of customer success documentation
• Prepare materials for governance meetings, including quarterly reviews and steering sessions
• Support tracking of adoption milestones, consumption indicators, and value realization inputs
• Participate in proactive risk identification and escalation preparation
  
  Collaborate with Customer Engagement Partners, Enterprise Architects, Data Architects, Success Experts, and delivery teams
• Learn and apply SAP’s integrated toolchain including Holistic Engagement Planner (HEP), dashboards, Cloud ALM, and customer insights tools
• Contribute to continuous improvement of engagement quality and customer experience

• Support executive‑level customer relationships built on trust, transparency, and consistent delivery quality
• Ensure disciplined planning, execution, and follow‑up across all Success Plan activities
• Provide clear, concise, and value‑based executive communications and reporting
• Coordinate internal SAP stakeholders to ensure clarity of roles, responsibilities, and ownership
• Support coordination of internal SAP stakeholders to ensure clarity of roles, responsibilities, and ownership
• Ensure alignment between customer priorities, SAP recommendations, and delivered outcomes
• Uphold SAP standards for service quality, governance, and customer engagement excellence

• STEM degree or equivalent technology experience.
• 1–3 years as a Functional/Technical Consultant or in project management.
• Hands‑on exposure to solution implementation, integrations, and basic cloud/modernization patterns.
• Proven focus on customer value—defining success metrics and driving consumption, retention, and time‑to‑value.
• SAP solution architecture knowledge (S/4
  
  HANA, HANA, SAP BTP, Cloud/SaaS).
• Awareness of governance, risk mitigation, performance, security, and disaster‑recovery considerations.
• Able to translate business needs into technical/functional requirements and practical roadmaps.
• Strong communicator and relationship builder; customer‑facing with enablement skills (runbooks, training) and experience working with Customer Engagement Partners, Success Plan Managers, enterprise and data architects, Success Experts, and delivery teams.

The Success Plan Manager is a core role within SAP Customer Services & Delivery and works closely with account teams and service delivery organizations to ensure customers achieve measurable outcomes from their SAP investments.

The role collaborates with Customer Engagement Partners,…