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Technical Writer
Job in
Alpharetta, Fulton County, Georgia, 30023, USA
Listed on 2026-04-21
Listing for:
Lancope
Full Time
position Listed on 2026-04-21
Job specializations:
-
IT/Tech
Technical Writer, Digital Media / Production
Job Description & How to Apply Below
Main Responsibilities:
* Collaborate with subject matter experts, primarily development engineers and customer support personnel, to gather and review information for user documentation
* Integrate product changes into up-to-date documentation
* Groom, size, plan, and integrate documentation work at the team level to support the features being built by the team
* Promote continuous improvement through ongoing quality assurance
* Build cross-functional technical user content that includes views from Learning and Development, Marketing, Field Service Engineers, Account Management, Technical and Support and Operations
* Make continuous improvements to style, layout, editorial standards, and publication methods
* Promote product adoption by developing multimedia enhancements that engage users and augment online help and other forms of available user assistance
* Apply knowledge of adult learning theory and visual learning design to development of eLearning content
* Understands the differences and similarities on delivering user content for traditional on-premise delivery and for a SaaS based solution delivery
* Analyze content usage and factor the results back into better experiences for the users
* Keep current on user assistance best practices and trends by continuing education and trade association meeting attendance
We are looking for candidates who have:
* Minimum of 5 years hardware/software technical writing experience
* Excellent writing and editing skills (provide samples)
* Experience with topic-based authoring tools (Frame Maker, Mad Cap Mad Pak, MS Office) for online, print and multimedia user assistance development
* Documented complex systems
* Has delivered user content for a SaaS based solution
* Experience with source control (SVN) and simultaneous, multiple releases
* Intermediate screen capture tool skills
* Intermediate understanding of Agile Scrum
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