Customer Adoption Expert Advisor

Job Title: Customer Adoption Expert Advisor

SAP America, Inc. seeks a Customer Adoption Expert Advisor at our Alpharetta, GA location to provide specialized expertise and empower external and internal customers to accelerate value discovery, value delivery, and value realization through adoption and consumption as part of the Customer Lifetime Value Management methodology. The goal is to reach renewal, revenue growth targets, customer satisfaction, and activation of services.

• Proactively monitor usage metrics and KPIs against baselines, target values, and upcoming innovations to drive adoption engagements and safeguard and grow the business in terms of CLTV, CCB, and ACV.
• Evaluate complex and diverse customer situations to combine SAP innovations with scalable practices, creating actionable recommendations that simplify and clarify adoption.
• Coordinate the development of business insights based on customer‑specific usage and KPIs using appropriate data, analytical tools, business knowledge, and field experience.
• Analyze data‑driven business insights and collaborate with internal account teams to define adoption plans that help customers meet stated business goals and commercial entitlement.
• Advise customers through one‑on‑one engagements built on established methodology and strategic leading practices via feature, functionality, architecture, and business process adoption.
• Create and facilitate one‑to‑many customer content and events to influence adoption and consumption of key innovations at targeted customers.
• Serve as a subject matter expert to provide functional expertise, sharing in‑depth knowledge of the product portfolio, roadmap, application features, and business processes to enable decision‑making and interpretation.

Bachelor’s degree or foreign equivalent in Computer Science, Mathematics, Engineering, or a related field and seven (7) years of progressive post‑baccalaureate experience in the job offered or related occupation. Alternatively, a Master’s degree or foreign equivalent and five (5) years of such experience.

• Five (5) years of experience with SAP Materials Management (MM) integrating with Production Planning (PP) for Bill of Materials (BOM) and Material Requirement Planning (MRP).
• Five (5) years of experience with Production Planning (SAP PP) and Logistics.
• Five (5) years of experience with SAP Quality Management (QM) setup for series materials or incoming goods, in‑house production, final inspection, and customer returns and complaint handling with the SAP Integrated Quality Optimization System (IQOS) add‑on.
• Five (5) years of experience with SAP Global Batch traceability for material movements, account determination, and integration with SAP Finance (FI).
• Five (5) years of experience with SAP Product Lifecycle Management (PLM) for prototype and sample orders, engineering drawing version in incoming goods inspection, internal production PPAP, customer sample releases, and notifications for industrial components.
• Five (5) years of experience creating detailed project plans and migration strategies using SAP ACTIVATE and Jira.
• Five (5) years of experience with ABAP, reporting, SAP scripts/forms, workflows, and user exits.
• Five (5) years of experience with IDOCs, transport through SAP Solution Manager’s ChaRM tool, Legacy Migration Workbench (LSMW), Batch Data Conversions (BDC), SAP Business Warehouse (BW) queries and reporting.
• Five (5) years of experience with SAP Business Rules Framework (BRF+) for output determination, intercompany process, pricing procedure, SAP Flexible Workflow, Fiori apps, scheduling line release, and invoice verification.

Position requires up to 20% domestic and/or international travel to various unanticipated customer sites to coordinate/implement procured solutions.

Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, and related conditions), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.