Project Manager, IT Project Manager, Systems Analyst

Agilysys exclusively delivers state-of-the-art hospitality technology software solutions and services that help organizations go beyond what they can accomplish with traditional property management systems (PMS), point-of-sale (POS) solutions and food and beverage I & P systems. Our modern, state-of-the-art solutions work standalone to provide best-in-class capabilities or together in a coordinated ecosystem that unifies data and workflows across a property, equipping staff members to delight guests, improve efficiency, and grow margins. Our

100% hospitality customer base includes branded and independent hotels; multi-amenity resorts; casinos; property, hotel and resort management companies; cruise lines; corporate dining providers; higher education campus dining providers; food service management companies; hospitals; lifestyle communities; senior living facilities; stadiums; and theme parks. You can learn more about us by visiting Leading Hospitality Management Software | Agilysys.

* Agilysys is hiring for multiple openings within this role, supporting different teams and areas of focus. This single posting reflects all current opportunities, and candidates will be evaluated for the best fit across openings.
* The position requires an average of 10-20% travel across the United States and Internationally, with limited advanced notice.

Position Summary

The Project Manager is responsible for leading the successful execution and delivery of client-facing implementation projects across Agilysys' hospitality solutions portfolio. This role manages multiple concurrent projects, overseeing planning, timelines, budgets, resources, and communication to ensure projects are delivered on time, within scope, and aligned to customer expectations.

Why This Role Matters

This role is critical to delivering high-quality implementations that drive revenue, customer satisfaction, and long-term client success. The Project Manager serves as the central point of coordination between customers and internal teams, ensuring alignment, managing risks, and delivering consistent execution. This position directly impacts Agilysys' reputation, customer retention, and the scalability of its Professional Services organization.

Key Responsibilities:

* Lead customer-facing implementation projects, ensuring successful delivery and high levels of customer satisfaction.

* Develop and manage detailed project plans, timelines, and documentation in alignment with Agilysys project management standards.

* Manage multiple concurrent projects, balancing priorities, timelines, and resource constraints.

* Identify, assess, and escalate project risks, ensuring proactive mitigation and resolution.

* Oversee project scope, budget, quality, and resource allocation to ensure successful outcomes.

* Collaborate with Sales, Installation Services, Product, Support, and other internal teams to align on project goals and execution plans.

* Partner with customers to set expectations, define goals, manage deliverables, and provide regular status updates.

* Coordinate resource planning with internal teams to ensure project staffing aligns with timelines and deliverables.

* Provide guidance to customers on best practices for implementing Agilysys solutions and optimizing outcomes.

* Drive continuous improvement by contributing to best practices, process enhancements, and product feedback.

* Ensure smooth transition of completed projects to Support teams for ongoing customer success.

* Other duties as assigned.

Qualifications:

* Bachelor's degree in Project Management, Computer Science, Information Technology, Hospitality Management, or related field, or equivalent experience.

* 5-7 years of experience in project or program management, preferably in technical or software implementation environments.

* Experience managing customer-facing implementation projects in a billable or services-driven environment.

* Experience with project management tools such as Smartsheet, Salesforce, Certinia, and Microsoft Office.

* Ability and willingness to travel up to 50%, including domestic and international travel.

* Hospitality industry experience or familiarity with hospitality systems (POS, PMS, inventory systems) preferred.

* PMP or equivalent certification preferred

Requirements and Competencies

* Strong communication skills with the ability to engage customers and internal teams effectively

* Solid problem-solving and analytical abilities

* Ability to manage multiple tasks and priorities in a fast-paced environment

* Customer-focused mindset with a commitment to service excellence

* Ability to work independently with a high level of initiative

* Proficiency in Microsoft Office tools

* Adaptability and flexibility in changing project environments

* Collaboration and teamwork across cross-functional groups

Personal Attributes:

* Positive, team-oriented attitude with a strong work ethic

* High level of accountability and ownership of assigned tasks

* Willingness to go above and beyond to meet client expectations

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