Studio Adobe Customer Journey Analytics; CJA Developer -Senior

Location

Anywhere in Country

At EY, we’re committed to building a better working world. With a culture that promotes innovation and fosters continuous learning, we help clients navigate complex challenges and unlock new opportunities. As a global leader in consulting, tax, strategy, and assurance services, we empower businesses to transform and thrive in the face of change.

We are seeking a talented Adobe CJA Developer – Experience Staff / Senior to join our dynamic Marketing Transformation team. In this role, you will leverage your expertise in Adobe Customer Journey Analytics (CJA) to design, develop, and implement analytics solutions that drive customer insights and enhance marketing strategies. The ideal candidate has a strong background in data analytics, experience with Adobe CJA, and a passion for delivering actionable insights to clients.

• Design and develop analytics solutions using Adobe Customer Journey Analytics to provide insights into customer behavior and marketing performance.
• Collaborate with cross-functional teams to gather requirements and define project scope and objectives.
• Implement data collection strategies and ensure data integrity across various marketing channels.
• Analyze data to identify trends, patterns, and opportunities for optimization in marketing strategies.
• Create and maintain dashboards and reports that effectively communicate insights to stakeholders.
• Provide thought leadership on best practices in data analytics and customer journey mapping.
• Mentor junior team members, fostering a culture of collaboration and continuous learning.

• Leading project delivery from initiation to completion.
• Managing client relationships and engaging in daily interactions.
• Ensuring quality assurance and adherence to best practices in analytics implementation.

• Bachelor’s degree required (4-year degree);
  Master’s degree preferred.
• Typically 2-3 years of relevant experience in data analytics or a related field.
• Proven experience with Adobe Customer Journey Analytics or similar analytics platforms.
• Strong understanding of data visualization tools and techniques.
• Experience working in marketing analytics, customer experience, or related fields.
• Ability to support business development opportunities throughout the sales lifecycle.
• A valid passport and US driver's license; willingness and ability to travel as needed.

• Building and Managing Relationships
• Client Trust and Value
• Communicating With Impact
• Digital Fluency
• Systems Thinking

• Proficiency in Adobe CJA configuration and implementation.
• Familiarity with data analysis tools (SQL, Python, R) and data visualization software (Tableau, Power BI).

• Proven ability to navigate complex organizational structures and environments.
• Strong problem-solving skills with a focus on delivering actionable insights.
• Excellent communication and interpersonal skills to build and manage relationships at all levels.
• Previous experience in technology consulting, specifically with Adobe products.

We are looking for candidates who demonstrate a keen ability to analyze data, drive insights, and enhance customer experiences. Top performers in this role are those who possess deep sector expertise, are adept at managing change, and can effectively communicate and build relationships with clients and team members.

• We offer a comprehensive compensation and benefits package with performance-based rewards and recognition. The base salary range for this role in the US is $102,500 to $187,900. Salary ranges vary in specific locations such as New York City Metro Area, Washington State, and California.
• Access to medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
• A hybrid model encouraging a mix of in-person collaboration (40-60% of the time) for client-serving roles.
• A flexible vacation policy that lets you decide how much time off you need, along with EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence.

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.

EY is committed to providing reasonable accommodation to qualified individuals with disabilities. If you have a disability and need assistance applying online or request an accommodation during the application process, please contact EY Talent.