Network Security Technical Support Representative

Barracuda Networks is currently looking for highly motivated and excited computer and networking technicians to provide quality support of our networking and security products. This entry‑level front‑line role involves troubleshooting product support issues via email, phone, and chat. The position reports to a Tech Support Manager.

• Provide technical and troubleshooting assistance for Barracuda's network security products, including firewalls, VPNs, and threat protection systems
• Deliver world‑class customer service while directly interfacing with our customers at a high volume
• Respond to customer inquiries via phone, email, and chat, ensuring timely and accurate resolution of issues
• Help create and revise internal and public‑facing product solutions
• Develop your skills in network and security products through ongoing training
• Escalate complex problems while maintaining ownership and communication with the customer

• Associate’s degree in Networking or related IT field
• CCNA, CompTIA Network+ certification, or equivalent work experience
• Technical comprehension of firewalls, routers, IDS, IPS, VPN, NAT, and networking protocols such as UDP, TCP/IP, IPsec, and DHCP
• Proficiency with troubleshooting and resolving complex networking problems through phone and email communications
• Excellent verbal and written communication skills
• Experience in customer service with the ability to effectively communicate with end users of diverse technical backgrounds
• A willingness to learn and develop your skills by taking on additional projects or assignments
• Experience with Unix, Shell, Perl, or Python preferred but not required

• Equity, in the form of non‑qualifying options
• High‑quality health benefits
• Retirement plan with employer match
• Career‑growth opportunities
• Flexible time off and paid time off benefits
• Volunteer opportunities

We know a diverse workforce adds to our collective value and strength as an organization. Barracuda Networks is proud to be an Equal Opportunity Employer, committed to equal employment opportunity and equitable compensation regardless of race, gender, religion, sex, sexual orientation, national origin, or disability.