ServiceNow Software Engineering Tech Lead

Are you a hands‑on Service Now expert who enjoys leading from the front while building scalable solutions across ITSM and ITAM (HAM Pro/SAM Pro)? Do you thrive in a technical leadership role where you can mentor developers, design enterprise‑grade Service Now solutions, and drive platform innovation through automation and integrations?

Lexis Nexis® Risk Solutions is looking for a Service Now Software Engineer Lead to act as the technical lead and working manager for our Service Now development team. The role focuses on Service Now IT Service Management (ITSM) and IT Asset Management (ITAM), including Hardware Asset Management (HAM Pro) and Software Asset Management (SAM Pro). You will remain hands‑on with development while leading and mentoring a small team of Service Now Software Engineers, ensuring high‑quality engineering and alignment with platform architecture and enterprise standards.

• Technical Leadership & Development Oversight – Act as the technical lead and primary escalation point for Service Now developers, provide hands‑on guidance, lead code reviews, enforce development standards, mentor and coach developers, and manage technical delivery across sprints.
• Service Now Development & Engineering – Design and develop solutions within Service Now across ITAM, ITSM, SPM, FedRAMP, and Now Assist/AI, build scoped and global applications, lead development of ITAM solutions, troubleshoot complex platform issues, and support high‑quality solution delivery.
• Architecture Collaboration & Governance – Work closely with Service Now Architecture to design scalable and compliant solutions, contribute to Architecture Decision Records (ADRs), translate architectural designs into actionable patterns, and ensure solutions align with the platform roadmap and governance frameworks.
• Technical Ownership – Provide technical support and leadership for implementations, design and support ITSM and ITAM workflows, manage threat modelling and technical reviews, and oversee integration design using REST APIs and Integration Hub.
• Platform Quality & Optimization – Drive adoption of Automated Test Framework (ATF) and automated testing practices, support platform upgrades, patching, and performance tuning, and maintain technical documentation, standards, and reusable development patterns.
• Cross‑Functional Collaboration – Translate business requirements into scalable technical solutions, partner with teams across the organization, and act as the bridge between Development, Architecture, and Platform Leadership.

• Proven experience with the Service Now platform, including a strong understanding of its functionalities and best practices.
• Hands‑on experience in Service Now development, such as building, customizing, and deploying solutions.
• Experience leading or mentoring Service Now developers.
• Expertise in JavaScript and Glide API, Business Rules and Script Includes, Flow Designer automation, Service Now integrations (REST, Integration Hub), ITAM and ITSM modules.
• Experience designing and maintaining CMDB data models and reconciliation rules, strong understanding of CSDM, and building custom applications (scoped/global).
• Experience supporting enterprise‑scale Service Now environments.

• Service Now Certified System Administrator (CSA) and Service Now Application Developer (CAD).
• CIS‑ITAM or CIS‑SAM certification.
• Experience with Discovery and Service Mapping.
• Experience leading Service Now development teams or technical delivery.
• Experience contributing to architecture design and governance frameworks.
• Experience delivering ITAM transformations or large‑scale platform initiatives.

• Medical inpatient and outpatient insurance.
• Life assurance policies.
• Modern family benefits (maternity, paternity, adoption).
• Long service award and celebratory allowance/gifts.
• Flexible benefits plan and flexible working arrangements.
• Employee assistance program.
• Access to learning and development resources.

U.S. National Base Pay Range: $115,400 - $192,300. Geographic differentials may apply. This job is eligible for an annual incentive bonus.

We are an equal opportunity employer. Qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or contact us at 1‑855‑833‑5120.