Implementation Coordinator

Position Summary

The Implementation Coordinator will execute project implementation parameters including equipment and inventory tracking, training, retail and lottery developmental needs, as requested by the Product Implementation Manager.

• Work alongside the Field Service Team to lead the implementation of lottery retail technology.
• Manage contractors to ensure major deliverables are being met and provide communications externally and internally to ensure quality standards and expectations are achieved.
• Review and compile pre‑implementation documentation to ensure accuracy during installs.
• Coordinate implementation requirements with appropriate departments.
• Create and update system training guides/scripts and implementation tools for the Retail Solutions portfolio.
• Conduct full‑scope innovation/systems demonstrations, in person or virtual, as needed.
• Conduct Train‑the‑Trainer and product information presentations with internal and external customers.
• Monitor and evaluate the training program’s effectiveness and provide recommendations for modifications.
• Maintain consistent working knowledge of all SG systems functionalities and enhancements while presenting potential system opportunities with recommended solutions.
• Serve as high‑tier support to field questions and investigate concerns raised by lottery and retail partners.
• Work with internal teams to ensure the product technology functions as designed.
• Other functions and responsibilities as assigned.

• Technologically adept in computers, systems, applications and specialty hardware.
• Ability to communicate with all levels of management and customer accounts.
• Ability to quickly grasp new technology and concepts.
• Ability to understand and define complex workflows.
• Ability to coordinate and complete numerous tasks simultaneously while maintaining a sense of priority.
• Ability to travel up to 60% of the time with possible weekend travel.
• Retail convenience industry, marketing, and lottery experience preferred but not required.
• Excellent written, verbal, and presentation skills.
• Excellent communication and leadership skills.
• Proficient with MS Office products (Excel, Word, PowerPoint, SharePoint, One Drive).

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and has specific vision abilities to include close and distance vision, and the ability to adjust focus while working with computer and business equipment.

Scientific Games, LLC and its affiliates (collectively, SG) are engaged in highly regulated gaming and lottery businesses. Certain SG employees may be required to obtain gaming or other licenses, undergo background investigations or security checks, or meet standards dictated by law, regulation or contracts. In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all employees to meet the requirements necessary to fulfill their individual roles.

As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.

SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please see the EEOC Poster.