Command Centre Lead Job Alpharetta area,Georgia USA,IT/Tech

Job Title: Command Centre Lead
Location: Remote
Duration:
Fulltime

Roles and Responsibilities:
Command Centre Lead
The Incident Command Centre Lead is responsible for the end-to-end management of all IT major incidents.

Role and Responsibilities

Leverage technology to issue communications and provide key stakeholder management.
Lead, drive, facilitate, and chair investigation activities, meetings, and conference calls.
Form collaborative action plans with clear actions, owners, and deadlines, and ensure completion.
Provide matrix management across people, processes, resources, and third parties; resolve conflict to drive progress to resolution.
Be accountable for restoring service via workaround and/or permanent fix.
Maintain administration and reporting, including contact information, technical diagrams, and post major incident reviews.
Support and nurture process improvements and knowledge-base enhancements.
Maintain and develop tools and resources to manage major incidents effectively.
Provide periodic major incident metrics reports.
Monitor network devices and links using NMS tools (e.g., Solar Winds, Zabbix, Nagios).
Handle incidents related to LAN/WAN connectivity; router, switch, and firewall alerts; and VPN connectivity issues.
Troubleshoot using SOPs and checklists.
Create, update, and manage tickets in ITSM tools (e.g., Service Now, Remedy).
Perform basic network health checks (CPU, memory, interface status).
Maintain shift logs, incident notes, and documentation; follow change, incident, and problem management processes.
Support 24x7 operations in rotational shifts.
Technical Skills Required
Basic understanding of: TCP/IP, OSI model, LAN, WAN, DNS, DHCP
Exposure to:
Routers and switches (Cisco/Juniper basics), firewalls
Familiarity with:
Network monitoring tools; ITSM ticketing systems

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.