Lead System Reliability Engineer

ADP Technology Services, Inc. is hiring a Lead System Reliability Engineer in our Alpharetta, Georgia location.

• Build Teams that thrive. As an experienced leader, you want everyone to shine. You are constantly looking for ways to share your knowledge, motivate others, and keep everyone engaged and productive.
• Learning. You’re always learning new technologies and processes with tools and other training courses, conferences ADP offers, and operating with a “learn as you go” approach with a willingness to figure out new ways of doing things.
• Create Results. You’re proactive and hands‑on. When you see a potential issue, you never leave things hanging and unfinished. When you and your team deliver a finished product, it’s as polished as you could make it.
• Continuous Learning. You will actively collaborate with other associates to share ideas or show what you’ve learned. You are eager to learn, keep up with ever‑changing technologies, and maintain the ability to create the best tools for our clients.
• Variety of work. There is no typical day. You could be checking in with a team in India one minute, meeting with leadership to review initiatives for the coming quarter later and tomorrow handling a few ad‑hoc requests from your peers in other departments.
• Influence and inspire confidence. You are comfortable presenting to senior leaders, product owners, and peers with a compelling voice that you demonstrate through executive presence, leading change, and creating clear executive‑level communications on milestone achievements.
• Challenges. Inevitable challenges will arise, and we’ll rely on you to look for a solution.
• Responsibilities. Responsible for driving reliability and resiliency across the enterprise as a part of our high‑performance team within Global Product & Technology (GPT) group, while operationalizing and building automated software solutions and tools. Design, develop, and automate software solutions for ADP’s product suites leveraging experience with Dev Ops and reliability, including Cloud, CI/CD toolchain and systems. Utilize business processes, functions, and data to provide innovative, insightful, and secure software solutions.
  
  Participate in API design and implementation (remote vs local APIs, routing and reverse proxying, load balancing, and optimization techniques). Utilize complex technologies, including Cloud (AWS, EKS, RDS), Containerization (K8S), Orchestration (Terraform, Ansible, Jenkins, Helm charts), Clustering, CI/CD tools, and Unix. Perform tuning, command line utilities, virtualization approaches, domain‑driven design concepts and microservices.

• Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, Information Systems, related Engineering disciplines, or related field of study plus seven (7) years of related experience required.

• Five (5) years of experience must include: Public Cloud infrastructure (EKS and RDS);
  Containerization (K8s);
  Orchestration (Terraform, Ansible, Jenkins);
  Clustering; CI/CD; API design and implementation;
  Unix or Windows OS configuration;
  Unix OS, tuning, command line utilities, virtualization approaches;
  Site Reliability Engineering including observability, chaos engineering, and continuous reliability;
  Domain Driven Design concepts, microservices;
  Load and Performance Engineering;
  Systems capacity analysis and engineering; and Disaster Recovery Engineering.

• Have courageous team collaboration. Courage comes from how associates are willing to have difficult conversations, speak up, be an owner, and challenge one another’s ideas to find the best solution.
• Deliver at an epic scale. We deliver real user outcomes using strong judgment and good instincts. We’re obsessed with the art of achieving simplicity with a focus on client happiness and productivity.
• Be surrounded by curious learners. We align ourselves with other smart people in an environment where we grow and elevate one another to the next level. We encourage our associates to listen, stay agile, and learn from mistakes.
• Act like an owner & doer. Mission‑driven and…