Advisor II, Technical Support; Hybrid

Position: Advisor II, Technical Support (Hybrid)
Job Title:

Advisor II, Technical Support (Hybrid)

Job Description The Advisor II, Technical Support engages with customers through inbound and outbound calls and/or online channels. This role is responsible for delivering exceptional customer service and/or technical support by resolving routine inquiries and issues related to client products and services. (Military veterans are encouraged to apply.)
** A NEW CAREER POWERED BY YOU
**** World’s Best Workplaces**,” “
** Best Company Culture**,” and “
** Best Companies for Career Growth
** an Advisor II, Technical Support, position at Concentrix is just the right place for you!

As an Advisor II, Technical Support, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented people to join our purpose, people as passionate about providing outstanding customer experiences as we are.
** CAREER GROWTH AND PERSONAL DEVELOPMENT
** This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
** WHAT YOU WILL DO IN THIS ROLE
** As an Advisor II, Technical Support, you will:

Position Details

* Location:

Alpharetta, GA (Hybrid – 3 days onsite / 2 days remote)

* Schedule:

Monday–Friday, 9:00 AM – 6:00 PMKey Responsibilities
* Diagnose and resolve complex hardware and software issues
* Interpret technical diagrams and system data
* Communicate technical issues clearly to customers
* Document and track cases in CRM systems
* Coordinate with field engineers for escalations
* Contribute to internal knowledge systems

Day in the Life
* Receive inbound technical support requests
* Analyze error codes, logs, and system behavior
* Use remote tools and visuals to diagnose issues
* Interpret electrical and mechanical diagrams
* Attempt remote resolution
* Escalate to field engineers when required
* Document all cases in CRM
* Collaborate with global teams (including Spain-based support)
* Training: 3 weeks (mandatory, mixed remote and instructor-led)
* Deliver expert customer experiences...with a smile.
** YOUR QUALIFICATIONS
** Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Advisor II, Technical Support role include:
* U.S. Citizenship is required for this role due to client and/or government contract requirements. Employment eligibility will be verified in accordance with federal law (Form I-9).
* Strong technical troubleshooting ability (electronics, mechanical systems, or similar)
* Ability to diagnose complex issues and follow structured troubleshooting steps
* Customer-facing technical support experience

Preferred Qualifications
* Bachelor’s degree in mechanical, Electrical, or Industrial Engineering (or equivalent experience)
* Experience with 3D printing or additive manufacturing
* Experience with Magics or Netfabb software
* Ability to read electrical schematics
* Core Competencies
* Analytical and diagnostic thinking
* Mechanical and electrical aptitude
* Problem-solving mindset
* Customer communication and service orientation
* Strong communication skills
* Ability to pass lifetime criminal background check
* Proficiency in fast-paced multi-tasking
* Eagerness to learn new technologies
* Must reside in the United States and have a valid U.S. address for residence
** WHAT’S IN IT FOR YOU
** One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our…