Project Manager, IT Project Manager, Systems Analyst

Position Summary

The Project Manager is responsible for leading the successful execution and delivery of client-facing implementation projects across Agilysys' hospitality solutions portfolio. This role manages multiple concurrent projects, overseeing planning, timelines, budgets, resources, and communication to ensure projects are delivered on time, within scope, and aligned to customer expectations.

• Lead customer-facing implementation projects, ensuring successful delivery and high levels of customer satisfaction.
• Develop and manage detailed project plans, timelines, and documentation in alignment with Agilysys project management standards.
• Manage multiple concurrent projects, balancing priorities, timelines, and resource constraints.
• Identify, assess, and elevate project risks, ensuring proactive mitigation and resolution.
• Oversee project scope, budget, quality, and resource allocation to ensure successful outcomes.
• Collaborate with Sales, Installation Services, Product, Support, and other internal teams to align on project goals and execution plans.
• Partner with customers to set expectations, define goals, manage deliverables, and provide regular status updates.
• Coordinate resource planning with internal teams to ensure project staffing aligns with timelines and deliverables.
• Provide guidance to customers on best practices for implementing Agilysys solutions and optimizing outcomes.
• Drive continuous improvement by contributing to best practices, process enhancements, and product feedback.
• Ensure smooth transition of completed projects to Support teams for ongoing customer success.
• Other duties as assigned.

• Bachelor's degree in Project Management, Computer Science, Information Technology, Hospitality Management, or related field, or equivalent experience.
• 5-7 years of experience in project or program management, preferably in technical or software implementation environments.
• Experience managing customer-facing implementation projects in a billable or services-driven environment.
• Experience with project management tools such as Smartsheet, Salesforce, Certinia, and Microsoft Office.
• Ability and willingness to travel up to 50%, including domestic and international travel.
• Hospitality industry experience or familiarity with hospitality systems (POS, PMS, inventory systems) preferred.
• PMP or equivalent certification preferred.

• Strong communication skills with the ability to engage customers and internal teams effectively.
• Solid problem solving and analytical abilities.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Customer-focused mindset with a commitment to service excellence.
• Ability to work independently with a high level of initiative.
• Proficiency in Microsoft Office tools.
• Adaptability and flexibility in changing project environments.
• Collaboration and teamwork across cross-functional groups.

• Positive, team-oriented attitude with a strong work ethic.
• High level of accountability and ownership of assigned tasks.
• Willingness to go above and beyond to meet client expectations.
• Resilient and able to perform under pressure during critical project phases.
• Detail-oriented with strong organizational skills.
• Eager to learn new technologies and processes.
• Professional, customer-facing demeanor.

Agilysys is an equal opportunity employer. In compliance with Federal and State EEO laws, qualified applicants are considered for all positions without regards to race, color, gender, religion, national origin, ancestry, place of birth, age, marital status, sexual orientation, disability, or veteran status.

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