Sr. Director, Platform Engineering & SRE

Who We Are Ministry Brands provides software, services, and content that empowers churches, ministries, and faith-based organizations to better serve their communities. We equip over 95,000 faith-based organizations across North America with tools for membership administration, giving and payments, and congregation engagement — spanning church management software, mobile apps, finance and accounting, website design, streaming services, and background screening.

Our vision is to be the leading provider of software, services, and information platforms for churches, ministries, and those they serve. If you’re passionate about technology and want to make a meaningful impact, Ministry Brands is the place for you.

What You’ll DoAs Sr. Director, Platform Engineering & SRE, you will build and lead the function responsible for the reliability, performance, and operational excellence of the Ministry Brands platform. You will own site reliability engineering, observability, production operations, and cloud engineering across our multi-cloud SaaS portfolio — establishing the practices, tooling, and standards that keep our products available and performant for the organizations we serve.

This is a hands-on leadership role at the center of our most important technical priority: platform stability. You will define and drive measurable improvements in availability and incident response, stand up a modern SRE discipline, and partner closely with R&D, Product, and Security leaders to embed reliability into how we build and operate software. You will be accountable to executive leadership for platform availability and performance.

Key Responsibilities Reliability & SRE Practice Establish and own service-level objectives (SLOs), service-level indicators (SLIs), and error-budget policy across the product platform

Lead incident command, on-call rotation, escalation, and a blameless postmortem culture; drive measurable reduction in MTTR and change-failure rate

Set reliability standards and partner with embedded reliability engineers in R&D product teams to apply them at the point of system design

Drive availability toward enterprise targets and own the reliability roadmap and its reporting to executive stakeholders

Operations & Observability Build and operate the observability platform — metrics, logs, traces, and alerting — and define the golden signals and dashboards used across products

Lead capacity planning, performance engineering, and operational-readiness reviews for new and existing services

Own production operations practices, runbooks, and escalation workflows that improve transparency, stability, and stakeholder communication

Deliver metrics-based reporting on platform availability and performance

Cloud & Platform Engineering Lead cloud engineering across our multi-cloud footprint (Azure, AWS, GCP), balancing reliability, performance, security posture, and cost

Own infrastructure-as-code, CI/CD platform standards, and the internal developer platform that product teams build on Drive consolidation and standardization of fragmented infrastructure and pipeline tooling

Partner with Security to implement and evidence platform-layer controls in support of SOC 2 and PCI DSS objectives

Leadership & Stakeholder Management Define team culture and objectives aligned to Enterprise IT & Security strategic goals; build, coach, and develop the Platform Engineering & SRE team Build and maintain strong partnerships with R&D, Product, Security, and IT leaders

Develop and manage the platform engineering budget, balancing run-the-business needs with strategic investment, and author clear business cases for technology investments

Manage key cloud and tooling vendor relationships in partnership with IT and Procurement Present updates, metrics, and recommendations to both technical and business stakeholders

Required Qualifications Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent experience
10+ years of overall experience in software, infrastructure, or platform engineering6+ years in engineering leadership or management roles

Demonstrated track record building or scaling a Site Reliability Engineering or…