Senior Quadient Inspire Engineer

Location: near Delta Dental offices in Alpharetta, GA; Rancho Cordova, CA; or Oakland/San Francisco, CA)

Duration:12+months

Job Description:

Delta Dental of California is seeking a Senior Quadient Inspire Engineer with a strong IT and software engineering background to join our Customer Communications Management (CCM) team. This role focuses on customer communication generation, not just document creation.

The candidate has deep, hands-on experience using the Quadient Inspire platform to generate and orchestrate multi-channel customer communications, including documents, emails, reports, and other outbound customer-facing outputs. This role supports high-volume, enterprise communications and requires experience delivering compliant, accessible, and production-grade outputs across multiple formats.

This is a senior engineering role, not a template-only or design-focused position.

Key Responsibilities

• Architect, design, develop, and maintain enterprise-scale customer communication solutions using the Quadient Inspire platform
• Build and support multi-channel customer communications, including:
• Printed and digital documents
• Reports and other system-generated outputs
• Generate and support outputs in multiple industry-standard formats, including: PDF and AFP
• Ensure all customer communications meet ADA accessibility and compliance requirements
• Inspire Automation / Scalar
• Content Manager
• Approve Workflow
• Integrate Quadient Inspire with upstream and downstream systems using REST and SOAP APIs
• Partner with business and IT stakeholders to define communication requirements, delivery channels, and compliance needs
• Troubleshoot and resolve production issues related to data, formatting, rendering, accessibility, and performance
• Ensure customer communications comply with security, audit, regulatory, and quality standards
• Participate in SDLC activities including design reviews, testing, releases, and documentation

Required Qualifications (Must Have)

• Quadient Inspire Certifications in the following modules:
• Inspire Scalar
• 5+ years of professional IT or software engineering experience
• 3+ years of hands-on Quadient Inspire experience in a production enterprise environment
• Proven experience building end-to-end document generation solutions, not just templates
• Strong understanding of data-driven document composition
• Solid programming experience in one or more of the following:
  Groovy Script, Java Script, Python.
• Experience working within enterprise IT environments with formal SDLC, QA, and release processes