Technical Support Representative

Barracuda Networks is seeking a highly motivated and enthusiastic Technical Support Representative to deliver high‑quality support for our industry‑leading networking and security solutions. This entry‑level role is based in Alpharetta, GA
, where you will be responsible for understanding, documenting, and troubleshooting customer product support issues via e‑mail, phone, and chat. You’ll work collaboratively within a team environment and report directly to a Technical Support Manager.

We know a diverse workforce adds to our collective value and strength as an organization. Barracuda Networks is proud to be an Equal Opportunity Employer, committed to equal employment opportunity and equitable compensation regardless of race, gender, religion, sex, sexual orientation, national origin, or disability.

• Create, revise and publish internal and public‑facing product solutions.
• Interface with customers at a high volume to solve their issues.
• Develop your skills in network and security products through ongoing training.
• Document, elevate and follow through with product bugs and/or issues.

• Associate’s degree in IT, relevant training (CCNA, CompTIA, Cisco etc.) or equivalent experience.
• A customer‑centric focus – you always aim to make the customer happy.
• Strong troubleshooting/problem‑resolution skills.
• Basic networking or server experience – technical understanding of servers and networking technologies such as TCP/IP, routing, DHCP.
• Ability to learn and adapt to quickly changing circumstances, direction and strategy.
• Experience in any of the scripting languages such as Bash, Shell, Perl, Python.

A team where you can voice your opinion, make an impact, and where you and your experience are valued. Internal mobility – there are many opportunities for cross‑training and the ability to define your next career step within Barracuda. We support employees who want to explore other areas of interest.

• Equity, in the form of non‑qualifying options
• High‑quality health benefits
• Retirement plan with employer match
• Career‑growth opportunities
• Flexible time‑off and paid time‑off benefits
• Volunteer opportunities

Job ‑0238