Data Analyst - Global Customer Service Operations

** Main

Job Responsibilities *
* ** Additional Responsibilities
** 1–2 years (including internships/co-op) of hands-on experience in data analytics, business intelligence, or a similar analytical role (ideally within professional services, SaaS, or consulting environments).

Demonstrated proficiency with

Experience with data extraction, transformation, and integration across multiple systems (e.g., PSA tools, Salesforce, Net Suite). Ability to define, calculate, and explain business and operational KPIs. Clear and concise communication skills (written and verbal). Ability to present data in an actionable and audience-appropriate manner. Assertive problem-solving and analytical skills, with high attention to detail. Familiarity with Professional Services Automation tools (preferably Certinia/Financial Force) and Salesforce is strongly preferred.

Ability to work collaboratively in a multi-cultural, geographically distributed team environment. Experience in Resource management Experience in process mapping, data governance, or business process improvement.
** This role is ideal for an early-career analytics professional looking to shape decision-making and impact in a dynamic, high-performance services operation, with significant exposure to process and systems transformation.
** Familiarity with Net Suite or other financial/ERP platforms. Experience supporting globally distributed service or operations teams.
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