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ServiceNow Business Analyst C2C Alpharetta, GA
Job in
Alpharetta, Fulton County, Georgia, 30239, USA
Listed on 2026-06-17
Listing for:
Tech Mirrors
Full Time
position Listed on 2026-06-17
Job specializations:
-
IT/Tech
IT Business Analyst, Systems Analyst, IT Consultant
Job Description & How to Apply Below
Role:
Service Now Business Analyst
Duration: 6 months contract
Location:
Alpharetta, GA
Only Service Now BA not developer
Key Responsibilities- Gather, analyze, and document detailed business requirements by engaging closely with onsite stakeholders.
- Translate business needs into clear user stories, functional specifications, and acceptance criteria.
- Conduct requirement workshops, solution walkthroughs, and regular meetings with business users.
- Collaborate with Service Now developers and architects to ensure solutions align with expected outcomes.
- Support testing phases by preparing test cases, coordinating UAT, and validating delivered functionalities.
- Ensure all workflows and processes follow ITIL best practices to improve service efficiency.
- Serve as the primary onsite liaison, maintaining alignment between client teams and delivery teams.
- Solid understanding of key Service Now modules like ITSM, CMDB, and platform capabilities.
- Strong skills in requirement gathering, documentation, and process mapping.
- Good knowledge of ITIL concepts and experience working with ITSM processes.
- Ability to create, review, and validate test cases and support smooth UAT cycles.
- Skilled in analyzing business workflows and converting them into functional system workflows.
- Excellent communication and stakeholder-management abilities for onsite interactions.
- Familiarity with Service Now reporting, dashboards, and basic configuration to support solution discussions.
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