ServiceNow Business Analyst C2C Alpharetta, GA

Role:
Service Now Business Analyst

Duration: 6 months contract

Location:

Alpharetta, GA

Only Service Now BA not developer

• Gather, analyze, and document detailed business requirements by engaging closely with onsite stakeholders.
• Translate business needs into clear user stories, functional specifications, and acceptance criteria.
• Conduct requirement workshops, solution walkthroughs, and regular meetings with business users.
• Collaborate with Service Now developers and architects to ensure solutions align with expected outcomes.
• Support testing phases by preparing test cases, coordinating UAT, and validating delivered functionalities.
• Ensure all workflows and processes follow ITIL best practices to improve service efficiency.
• Serve as the primary onsite liaison, maintaining alignment between client teams and delivery teams.

• Solid understanding of key Service Now modules like ITSM, CMDB, and platform capabilities.
• Strong skills in requirement gathering, documentation, and process mapping.
• Good knowledge of ITIL concepts and experience working with ITSM processes.
• Ability to create, review, and validate test cases and support smooth UAT cycles.
• Skilled in analyzing business workflows and converting them into functional system workflows.
• Excellent communication and stakeholder-management abilities for onsite interactions.
• Familiarity with Service Now reporting, dashboards, and basic configuration to support solution discussions.