Site Reliability Engineer

Job Summary

We are looking for a Site Reliability Engineer with a minimum of 5 years of industry experience, preferably in the financial IT community. This position is part of the WM Product Technology team, focused on delivering exceptional services, minimizing production outages, and working with agile teams to build and support stable, reliable production systems. The ideal candidate is passionate about automation and skilled in Python/PERL/SHELL, Ruby, JAVA, C#, or the like, with strong understanding of database concepts, job scheduler, MQ, web services, UNIX/LINUX/Windows OS, and debugging capabilities.

• Maintain applications once live by measuring and monitoring availability, latency, and overall system health with focus on business activities and continuously evaluate cost and TOIL.
• Engage in and improve the whole lifecycle of services from inception and design through deployment, operation, capacity planning, and launch reviews.
• Scale systems sustainably through automation and evolve systems by pushing for changes that improve reliability and velocity, including automation for various operational needs.
• Troubleshoot infrastructure issues, review log files, update documentation, and maintain a knowledge base with resolutions.
• Work closely with application development teams to understand the platform, create tools/utilities for production management, and ensure the support team has excellent knowledge of the application set.
• Develop scripts and assist with code changes along with operational tasks and activities.
• Identify risks, work with urgency, and support production requests, questions, incidents, and root cause analysis for outages.
• Test and tune network, hardware, and software configurations to maximize performance.
• Interface with IT, infrastructure, and development teams, leading as a subject matter expert for supported applications.
• Handle production support coverage 24/7, including weekend on‑call rotation and offshore time lead.

• 5+ years of experience in a production environment with a solid software development background, performance tuning, end‑to‑end troubleshooting, and networking fundamentals.
• Ability to focus and provide resolutions for production issues in a high‑demand, pressured environment.
• 5+ years of hands‑on experience designing, developing, and implementing technical solutions or significant deep technical support.
• Strong experience in scripting languages (Shell, Python, Perl, etc.) and cloud‑driven development.
• Strong database skills with DB2, Sybase, or Oracle.
• Hands‑on experience with Autosys or other batch scheduling software.
• Strong experience in Continuous Integration and Continuous Deployment.
• Strong experience with on‑demand environments for virtual machines and containers.
• Knowledge and hands‑on experience with monitoring tools such as Splunk, IP Soft, and Sockeye.
• Practical experience in Agile methodology (e.g., Scrum).
• Knowledge or experience with automating deployments using Jenkins and Train.
• Ability to diagnose technical problems, debug, optimize code, and automate routine tasks.
• Hands‑on experience in application and database troubleshooting/issue resolution in a fast‑paced environment.
• Excellent communication and out‑of‑the‑box thinking for process improvements.
• Knowledge of cloud‑based deployment, security, and networking concepts in Azure and AWS.
• Hands‑on experience leveraging generative AI tools to enhance research, automate, and improve productivity.

• Knowledge or experience with algorithms, data structures, complexity analysis, and software design.
• Interest in designing, analyzing, and troubleshooting large‑scale distributed systems.

Minimum BS degree in Computer Science, Engineering, or a related field.

Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet). It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership or union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.