Site Reliability Engineer

In the Technology division, we leverage innovation to build the connections and capabilities that power our Firm, enabling our clients and colleagues to redefine markets and shape the future of our communities.

This is a Lead Software Production Management & Reliability Engineering position at Director level which is part of the job family responsible for overseeing the production environment, ensuring the operational reliability of deployed software, and implementing strategies to optimize performance and minimize downtime.

Since 1935, Morgan Stanley is known as a global leader in financial services, always evolving and innovating to better serve our clients and our communities in more than 40 countries around the world.

Services Technology is a division within Wealth Management Technology that enhances technology solutions to improve business processes and service delivery. The division leverages a range of tools and technologies to automate processes, increase efficiency, and improve the effectiveness of business services. The Services Technology organization delivers platforms that support core client and advisor experiences. Our teams build and maintain solutions for the Contact Center, digital business automation, workflow orchestration, CRM & Salesforce, and client reporting.

We are looking for a Site Reliability Engineer with a minimum of 5 years of industry experience, preferably working in the financial IT community. This role focuses on delivering exceptional services to both BU and Dev partners to minimize or avoid production outages. The position will concentrate on production support within the WM Product Technology team, automating deployments and working with agile teams to build and maintain stable, reliable production systems.

The ideal candidate will be passionate about automation and skilled in one of the following programming languages:
Python, PERL, SHELL, Ruby, JAVA, C#, or the like. Candidates should possess a strong understanding of database concepts, job scheduling, MQ, Web services, UNIX/LINUX/Windows OS, and experience debugging applications. Leadership, excellent communication, and a commitment to continuous improvement are essential.

• Maintain live applications by measuring and monitoring availability, latency, and overall system health, continuously evaluating cost and TOIL.
• Engage in and improve the whole lifecycle of services from inception and design, through deployment, operation, capacity planning, and launch reviews.
• Scale systems sustainably through automation and evolve systems by implementing changes that improve reliability and velocity.
• Troubleshoot infrastructure issues, review log files, update documentation, and maintain a knowledge base with resolutions.
• Work closely with the application Development team to understand the platform and create tools/utilities to aid production management.
• Collaborate with upstream data providers and consumers, reducing escalations to development teams.
• Develop scripts and assist with code changes along with operational tasks and activities.
• Ensure that the support team has comprehensive knowledge of the application set, maintaining support knowledge bases and documents.
• Use analytical skills to identify trends in the environment and drive problem resolution.
• Lead efforts to identify improvement areas to stabilize the production plant.
• Identify risks and work with urgency, both independently and within a team.
• Test and tune network, hardware, and software configurations to maximize performance.
• Interface with IT Dev managers, Infrastructure teams, and serve as a Subject Matter Expert for supported applications.
• Understand the overall business flow of supported application systems and their interface with clients.
• Own and manage production requests, questions, issues, and conduct Root Cause Analysis for outages/incidents.
• Provide weekend on-call rotation and availability for offshore time lead.
• Account for Production and non-Production environments as part of 24/7 support coverage.

• 5+ years of experience in a production environment with a solid software development background and a focus on…