Project Manager - Operational Readiness

Ministry Brands is looking for a Project Manager - Operational Readiness to join our growing team!

Ministry Brands is a leading provider of SaaS operational management systems, payments platforms, digital engagement tools and background screening solutions for faith-based, non-profit and for-profit organizations. We serve more than 95,000 customers as a trusted partner in digital transformation and enablement – advancing missions, driving efficiencies, and building engaged communities for more than four decades. The diverse and real-world experiences of our team members serving their communities makes us stronger together and enhances our ability to advance digital transformation for the greater good.

Available

Location:

Milton, GA

Hybrid Working: Team members are expected to come into the Milton, GA office as needed, based on business requirements and team collaboration needs. There is no fixed minimum number of in-office days; instead, attendance will be determined by project demands, meetings, and manager guidance.

As the Project Manager – Operational Readiness
, you will own the end-to-end process for planning, creating, reviewing, approving, and publishing customer-facing and internal content related to new software feature releases, product enhancements, bug fixes, and maintenance updates. You will ensure release communications are accurate, timely, consistent, and easy for customers, support teams, sales teams, implementation teams, and other stakeholders to understand. This is an individual contributor role that reports to the Vice President of Business Processes.

• Manage the release content lifecycle for new features, enhancements, fixes, and platform updates from intake through publication.
• Partner with Product Management, Engineering, QA, Support, Training, Marketing, and Customer Success to gather release details, clarify customer impact, and confirm technical accuracy.
• Ensure release notes, customer notifications, help center updates, internal enablement summaries, support talking points, and training-ready content are delivered on time and to a high standard.
• Develop and enforce a repeatable content intake, review, approval, and publishing process aligned to the software release calendar.
• Coordinate review cycles with subject matter experts to ensure content is complete, accurate, compliant, and delivered on schedule.
• Maintain a centralized release content repository, including version history, templates, stakeholder ownership, publication dates, and status tracking.
• Ensure Knowledge Base content creators have identified content gaps before release and proactively elevate risks that could affect customer readiness or internal team preparedness.
• Continuously improve release content processes, templates, governance, and reporting to increase speed, consistency, and stakeholder confidence.

• 3+ years of experience in product operations, release communications, technical writing, content operations, product marketing, customer enablement, or a related software/SaaS role.
• Strong understanding of software release cycles, including feature releases, maintenance updates, bug fixes, hotfixes, and release readiness activities.
• Demonstrated ability to translate technical information into clear, concise content for both technical and non-technical audiences.
• Excellent project management, organization, and follow‑through skills with the ability to manage multiple releases and deadlines simultaneously.
• Strong cross‑functional communication skills and comfort working with Product, Engineering, QA, Support, Training, and customer‑facing teams.
• High attention to detail, especially around accuracy, terminology, versioning, dates, dependencies, and customer impact.
• Experience using collaboration and documentation tools such as Jira, Confluence, SharePoint, Microsoft Teams, Productboard, Zendesk, Salesforce Knowledge, or similar platforms.
• Experience supporting SaaS products, enterprise software, or multi‑product release environments, preferred.
• Familiarity with Agile software development, sprint planning, release trains, change management, or product launch processes, preferred.
• Experie…