ServiceNow CSDM and CMDB specialist

Servicenow Csdm And Cmdb Specialist

Location:

Alpharetta, GA (Onsite)

Job Type: Contract- W2 Only (NO C2C)

Experience:

8+ Years

Must Have: CSDM CMDB Service Now Certified System Administrator (CSA) certification

Key Responsibilities:

• Design and implement the Service Now CSDM framework to align with organizational goals and objectives.
• Configure and customize the CMDB to accurately represent the configuration items (CIs) and their relationships within the IT environment.
• Develop and maintain data governance processes to ensure the integrity and quality of CSDM and CMDB data.
• Collaborate with stakeholders across IT and the business to understand data requirements and map them to the CSDM and CMDB.
• Define and implement CI classes, attributes, and relationships in accordance with best practices and industry standards.
• Conduct regular audits and assessments of the CSDM and CMDB to identify and remediate data discrepancies and inconsistencies.
• Provide guidance and training to IT staff on CSDM and CMDB concepts, processes, and best practices.
• Work closely with Service Now administrators and developers to integrate the CSDM and CMDB with other Service Now modules and applications.
• Stay current with Service Now platform updates and new features and recommend enhancements to optimize the CSDM and CMDB.
• Participate in cross-functional projects and initiatives to improve IT service delivery and support organizational objectives.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Service Now Certified System Administrator (CSA) certification required; additional certifications such as Certified Implementation Specialist (CIS) in Service Mapping or Asset Management preferred.
• 8+ years of experience designing, implementing, and managing Service Now CSDM and CMDB solutions.
• Integrate the CSDM and CMDB with third-party tools and systems such as network monitoring tools, asset management systems, and cloud platforms to ensure a comprehensive and unified view of the IT landscape.
• Proficiency in Service Now platform configuration, including workflows, business rules, and UI policies.
• Strong understanding of IT service management (ITSM) processes and best practices, ITIL certification
• Excellent analytical and problem-solving skills with a keen attention to detail.
• Effective communication and interpersonal skills with the ability to collaborate with stakeholders at all levels of the organization.
• Experience with data modelling, schema design, and relational databases is desirable.
• Project management experience and familiarity with agile methodologies are advantageous