Senior Manager, Integration & POS Services

Senior Manager, Integration & Pos Services

The Senior Manager of Integration & Pos Services (I&PS) is responsible for leading a centralized technical and operational support organization focused on integrated payment onboarding, pos support, gateway support, partner escalations, and operational excellence. This role oversees a team responsible for supporting integrated payment solutions, mxmerchant gateway services, pos systems, terminal configurations, processor connectivity, and white-glove technical support for merchants, partners, and internal stakeholders.

The manager will partner closely with deployment, technology, operations, relationship management, and support teams to ensure seamless onboarding experiences, rapid issue resolution, and high-quality partner support. This position requires a strong combination of leadership, operational management, payment industry expertise, technical troubleshooting, and cross-functional coordination.

• Leadership & Team Management
• Integration & Operational Oversight
• Pos & Gateway Support Management
• Escalation & Incident Management
• Operational Excellence & Reporting
• Relationship Management

• High-performing and engaged I&PS support team delivering consistent operational excellence.
• Improved onboarding efficiency and reduced partner escalations.
• Strong SLA adherence and support response performance.
• Improved first-call resolution and reduced repeat issue trends.
• High merchant and partner satisfaction scores.
• Effective cross-functional collaboration with deployment, technology, and operations teams.
• Continuous process improvement initiatives that increase efficiency and scalability.
• Strong operational reporting, visibility, and escalation management practices.

• Bachelor's degree in business, technology, operations, or related field preferred.
• 5–8 years of experience in payment processing, integrated payments, pos support, gateway support, technical operations, or related fields.
• 2–5 years of leadership or management experience preferred.
• Strong knowledge of pos systems, payment gateways, processor platforms, and integrated payment solutions.
• Strong understanding of operational support workflows, escalation management, and SLA-driven environments.
• Excellent leadership, organizational, and communication skills.
• Proven ability to manage multiple priorities and lead cross-functional initiatives in a fast-paced environment.
• Strong analytical, troubleshooting, and problem-solving capabilities.
• Customer-focused mindset with a strong sense of accountability and ownership.

• Experience supporting mxmerchant gateway solutions, fiserv, global (tsys), or similar payment technologies preferred.
• Payments, acquiring, gateway, or embedded finance experience.
• Knowledge of authorization, settlement, funding, chargebacks, and tokenization.
• Experience with postman or api testing tools.
• Experience supporting developers, saas platforms, or isv partners.

We believe that performance and experience go hand in hand - an exceptional employee experience is earned through contribution. We are a results-driven team, grounded in our core values: ownership, authenticity, service, trust, innovation, and camaraderie.

Our culture is built for those who want to make an impact. We challenge each other to grow, celebrate progress, and support one another through shared goals and real connection. Whether you're building technology, serving clients, or supporting internal teams, you'll be part of a company that empowers you to perform at your best and be known for results.

Compensation range: $93,00 - $115,000 We invest in the whole employee - personally and professionally. Our benefits package is designed to support your well-being, growth, and success - both inside and outside of work.

• Bonus programs
• 401(k) match
• Employee stock purchase program (espp)
• Hsa and fsa options
• Financial wellness resources and employee discount programs

• Medical, dental, and vision coverage
• Mental health support for employees and dependents through lyra health
• Family planning and…