IRC– Java Production Support Engineer; Client: Verizon

IRC
300622 – Java Production Support Engineer (Client: Verizon)

• Location:
  Alpharetta, GA (4 Days onsite)

Job Responsibilities

• Tier 4 Mobile & Engineering Support: Provide advanced diagnostic and technical support for complex, escalated mobile application, device, and platform issues.
• Mobile App Log Analysis & Triage:
  Conduct deep-dive analysis of mobile client logs (iOS/Android) and IoT device logs to identify operational gaps, troubleshoot mobile network connectivity (5G/LTE/Wi-Fi), and isolate client-side vs. server-side bugs.
• Automation & Scripting: Develop robust automation scripts using UNIX shell scripting and SQL (Oracle & MS SQL Server) to resolve production software issues affecting mobile users.
• Data Visualization & Performance Monitoring: Write Elastic Search and Splunk queries to monitor mobile app event logs, track application crash rates, create operational dashboards, and establish proactive alerting systems.
• Network & Device Diagnostics: Utilize specialized engineering tools (including MARS, MTAS, RTT, Handset Analyzer, Iris, True Call, and ACSS) to monitor network logs, evaluate mobile device connectivity, and proactively fix performance anomalies.
• Telemetry & Connected Systems: Analyze customer-reported performance issues involving vehicular telematics devices and their integration/interaction with the companion mobile application.
• Reporting & Insights
  :
  Design and automate daily, weekly, and monthly SQL reports for business stakeholders to track mobile app operational metrics and reduce reporting redundancy.
• Tool Development: Develop software utilities, mobile test tools, and minor product features under the guidance of senior developers.

Job Requirements

• Experience in engineering operations, technical support, or network operations.
• Experience in technical customer support or production operations for consumer-facing mobile applications (iOS and Android).
• Experience developing software applications and technical solutions.

Technical

Skills:

• Mobile Diagnostics:
  Proven experience analyzing mobile application crash logs, API network traffic, and using mobile monitoring or debugging tools (e.g., Charles Proxy, Firebase Crashlytics, Android Logcat, or Xcode Console).
• Database Operations: 3+ years of experience writing advanced SQL queries and managing database operations (Oracle, MS SQL Server).
• Programming
  
  Languages:
  
  2+ years of hands-on experience with Java, C, or other high-level computer programming languages commonly used in mobile and embedded systems.
• Data Analysis Tools:
  Proficient in data indexing and visualization tools like Splunk, Elastic Search, and Kibana (No
  
  SQL experience is highly desirable).
• Systems & Scripting:
  Strong working knowledge of UNIX shell scripting and core automation practices.

Education
:

• Bachelor’s or Master’s degree in Computer Science, Computer or Electrical Engineering, Mathematics, or a related field.