Service Engineer

Responsibilities include:

• Provide in-depth remote support for technical issues assigned by the customer.
• Drive resolution to technical issues, engaging other departments when applicable and fully documenting in CRM.
• When issues cannot be resolved, gather detailed technical information before escalating to Tier 2.
• Perform database queries and detailed investigations to support case management.
• Hands‑on device management, network configuration, firmware updates, software update support (Command Center, Radio Shop, Tech Studio), field and lab testing support, test script development and execution, AMI lab and test environment support.
• Respond to technical inquiries, provide in-depth support to customer and project teams, and provide network monitoring and troubleshooting.

• Bachelor’s degree in engineering, computer information systems, or related field
• Minimum of 2 years of experience in technical support in the Utility industry or a closely related field.
• Experience with Windows desktop/server platforms and/or Unix, Microsoft Office products, SQL Server and/or Oracle database management and queries, Networking, and Scripting
• 3-year minimum Landis+Gyr AMI product working knowledge (Command Center, MDMS, or Integration), as Service Desk engineer, TIE, Integration Analyst, or similar.
• High degree of analytical skills; able to complete methodical root cause analysis
• Excellent communication, documentation, and customer service skills.