Senior Director, Assurance: UAT & Quality Innovation

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Verizon is undergoing a strategic transformation, building a world-class product and revenue organization committed to driving sustainable business growth and long-term customer value. The CXO Experience Assurance: UAT & Quality Innovation function establishes the vision, macro-testing strategy, and technical guardrails required to embed absolute quality and time-to-market velocity across our digital ecosystem. This team ensures we build flawless, resilient software the first time, directly protecting customer retention and commercial revenue.

As a critical horizontal orchestration leader, this Senior Director leads a team that transforms high-level consumer product goals into automated, end-to-end launch verification models across all customer life cycles. You'll oversee a specialized portfolio consisting of sales engagement testing, service change validation, support infrastructure triage, and post-production quality assurance.

We are seeking a deeply technical, platform-first Quality Engineering executive who thrives at the intersection of continuous integration pipelines and cloud-native architecture. You are a builder of automated, zero-human-intervention testing gates. Rather than managing manual upskilling cycles, you bring structural discipline to enforce predictive risk metrics, hard release readiness thresholds, and automated test-data generation. You are the ultimate analytical gatekeeper of software resilience, ensuring that all end-to-end testing maps automatically to live customer states to insulate core revenue from defect leakage.

• Govern the Unified 'Definition of Ready' Framework:
  Partner across Network & Technology and all Verizon Consumer Group Product Organizations (inside and outside the PRO) to co-author and strictly enforce a unified, automated acceptance criteria protocol. Enforce non-negotiable experience quality gates that prevent fragmented, half-scoped features from entering the testing pipeline, neutralizing delivery drift before resources are expended.

• Drive the Automation & Shift-Left Pipeline Strategy:
  Architect and execute a comprehensive automation roadmap that embeds automated quality checks directly into the continuous integration and deployment (CI/CD) pipeline, transitioning legacy manual processes into a high-velocity, automated testing ecosystem.

• Establish Next-Gen Testing Guardrails:
  Define, evangelize, and govern modern quality engineering standards and automated launch verification criteria across complex product life cycles, backend data flows, and technical platforms.

• Optimize Elastic Vendor Resourcing:
  Architect scalable outsourcing frameworks and manage strategic vendor relationships to scale testing capacity up or down dynamically based on commercial release volumes, strictly optimizing operational spend against vendor KPIs and quality SLAs.

• Govern Predictive Risk Management & Escape Audits:
  Enforce rigorous, data-driven launch readiness thresholds using automated dashboards, while owning post-launch code-level escape audits and permanent technical remedies when critical defects bypass testing lines. Coordinate directly with Digital Channel Operations to hand off immediate front-end commercial mitigation (e.g., promotional kill-switches) while this role isolates the systemic code-level failure.

• Embed Structural Compliance & Audit Automation:
  Interlock with corporate Risk Management and Audit teams to translate legal, regulatory, and brand compliance mandates into deterministic, automated validation scripts. Eliminate…